Resident Assistant

Institute for Human Services; Honolulu (HI); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

Tuition Reimbursement

401(k) with Company Match

Student Loan Forgiveness

Professional Development and Advancement Opportunities

Job summary

A leading human services agency in Hawaii is looking for a Resident Assistant to provide specialized care and support at shelters. This role involves engaging residents, observing their needs, and assisting with daily tasks while ensuring a safe and empathetic environment. Ideal candidates should have prior experience in customer service or nursing and possess basic computer skills. Competitive hourly wages starting from $17.00.

Qualifications

• Six months to one year of experience in security, customer service, or nursing aid with disenfranchised or medically fragile populations.
• Physically capable of communicating and caring for guests of all ages and varying comprehension levels.
• Basic navigation skills for Google email and Microsoft applications.

Responsibilities

• Demonstrate excellent customer service consistent with organizational standards.
• Observe and report changes in physical condition, mood, or behavior.
• Use de-escalation techniques to defuse conflicts between guests.
• Engage residents with empathy and encourage participation in activities.
• Assist with housekeeping duties such as cooking and cleaning.

Skills

Customer service

De-escalation techniques

Empathy

Basic computer skills

Job description

Current job opportunities are posted here as they become available.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness.

The Position

The Resident Assistant plays a key role in a client’s health recovery by providing specialized care and medical attention at our shelters. The Resident Assistant is responsible for:

• Demonstrating excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Observing and reporting any changes in physical condition, mood, or behavior.
• Using de‑escalation techniques to defuse verbal or physical altercations between guests and follow shelter safety protocols.
• Engaging residents with empathy and encourage participation in social activities to reduce isolation and promote mental well‑being.
• Assisting with housekeeping duties, such as cooking and cleaning.

Compensation

Starting from $17.00 hourly up to $20.00, dependent on experience.

Requirements

• Six months to one year of security, customer service or nursing aid experience working with disenfranchised or medically fragile populations.
• Physically capable of communicating with, caring for and facilitating activities for guests of all ages and varying comprehension levels.
• Basic computer skills; able to navigate Google email, Microsoft applications and databases.

Expected Hours of Work

Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. Must be available to work one or more of the following shifts, including weekends and holidays, as scheduled:

6:00 AM - 2:30 PM

2:00 PM - 10:30 PM

10:00 PM - 6:30 AM

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Tuition Reimbursement
• 401(k) with Company Match
• Student Loan Forgiveness
• Professional Development and Advancement Opportunities

IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol‑free Workplace, and is proud to be an employer of national service.