Resident Care Coordinator - Case Management Support

PACS Group (United Kingdom); United States; On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k)

Job summary

Peninsula Post Acute is seeking a reliable Case Manager Assistant to join our team. This full-time role provides administrative and care coordination support to ensure residents receive timely services and smooth transitions during stays and discharges.

The ideal candidate is organized, detail-oriented, with strong communication skills and a commitment to patient-centered service. Experience in healthcare settings is preferred; we offer competitive pay and benefits.

Qualifications

• Previous experience in healthcare, skilled nursing, rehabilitation, social services, case management, or related field preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Dependable with strong follow-through and attention to detail.
• Ability to prioritize responsibilities in a fast-paced environment.
• Proficient with computers and standard office applications.
• Ability to work effectively with residents, families, and interdisciplinary teams.
• Positive attitude, strong work ethic, and willingness to assist where needed.

Responsibilities

• Assist Case Managers with daily administrative and coordination duties.
• Communicate with residents, families, hospitals, healthcare providers, and community agencies.
• Support discharge planning and coordination of post-discharge services.
• Maintain accurate documentation and resident records.
• Assist with referrals, appointments, transportation arrangements, and follow-up services.
• Coordinate information between departments to ensure timely completion of tasks.
• Monitor outstanding items and follow through to completion.
• Maintain confidentiality and comply with HIPAA and facility policies.
• Provide professional, compassionate support to residents and their families.
• Perform additional duties as assigned to support the Case Management department.

Skills

Organizational skills

Multitasking

Communication

Customer service

Dependable

Attention to detail

Prioritization

Office IT skills

Team collaboration

Healthcare experience

Tools

Microsoft Office

Job description

Peninsula Post Acute is seeking a reliable Case Manager Assistant to join our team. This full-time role provides administrative and care coordination support to ensure residents receive timely services and smooth transitions during stays and discharges.

The ideal candidate is organized, detail-oriented, with strong communication skills and a commitment to patient-centered service. Experience in healthcare settings is preferred; we offer competitive pay and benefits.