Resident Care Coordinator

Burlington Health; Burlington, Northern (WI, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

PTO and Holiday Pay

401K

Career Growth

Health, Dental and Vision Benefits

Life and Disability Insurance

Job summary

Burlington Health and Rehab is seeking a compassionate Resident Care Coordinator to support residents and their families from admission to discharge. This full-time on-site role focuses on welcoming residents, coordinating admissions and discharges, and ensuring a positive experience.

You will work with Admissions, Marketing, and Social Services to address resident needs, conduct rounds, and maintain welcoming common areas. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience in healthcare, hospitality, or customer service preferred.
• Strong communication and interpersonal skills.
• Highly organized with attention to detail.
• Ability to multitask in a fast-paced environment.
• Compassionate, patient, and resident-focused attitude.

Responsibilities

• Ensure all open rooms are clean, staged, and move-in ready.
• Coordinate admissions and discharges with Admissions, Marketing, and Social Services.
• Conduct rounds to address resident needs and requests.
• Maintain clean, organized, and welcoming common areas.
• Communicate effectively with residents and families, providing information or coordinating follow-ups.
• Conduct follow-up calls with families (Caring Partner calls).
• Confirm required equipment (oxygen, wheelchair, etc.) is ready prior to arrival.
• Greet new residents and families upon admission.
• Assist with admission documentation with families.
• Coordinate discharge readiness and timing.
• Conduct a resident satisfaction survey.
• Coordinate post-discharge room turnover with housekeeping and admissions.

Skills

Communication skills

Multitasking

Organized

Compassionate approach

Education

High school diploma or equivalent

Associate degree preferred

Job description

Resident Care Coordinator

We are seeking a compassionate and organized Resident Care Coordinator to enhance the experience of our residents and their families. This role serves as a key point of contact, ensuring residents feel welcomed, supported, and comfortable throughout their stay—from admission to discharge.

Schedule:

Monday–Friday |8:00 AM – 4:00 PM (Full-Time) Occasional MOD weekend

Pay:

Based on experience and qualifications

Responsibilities include but are not limited to:

• Ensure all open rooms are clean, staged, and move-in ready
• Coordinate closely with Admissions, Marketing, and Social Services for upcoming admissions and discharges
• Conduct routine rounds to address resident needs and requests
• Maintain clean, organized, and welcoming common areas
• Communicate effectively with residents and families, providing information or coordinating follow-ups
• Conduct follow-up calls with families (“Caring Partner” calls)
• Confirm required equipment (oxygen, wheelchair, etc.) is ready prior to arrival
• Greet new residents and families upon admission
• Assist with:
  • Inventory of belongings
  • Clothing labeling
  • Orientation to services and amenities
• Help complete admission documentation with families
• Coordinate discharge readiness and timing
• Conduct a brief resident satisfaction survey
• Coordinate post-discharge room turnover with housekeeping and admissions

Qualifications

• High school diploma or equivalent required; associate degree preferred
• Experience in healthcare, hospitality, or customer service preferred
• Strong communication and interpersonal skills
• Highly organized with attention to detail
• Ability to multitask in a fast-paced environment
• Compassionate, patient, and resident-focused attitude

Qualifications:

• Previous experience in healthcare helpful, but not necessary.
• Ability to work under stress and in emergency situations.

Why Burlington?

Become a part of a Team that enthusiastically supports, recognizes and rewards our team of caring professionals to ensure the best possible outcomes for those entrusted to our care. We offer:

• Competitive Pay
• Early pay available with Tapcheck
• Employee Referral Program
• PTO and Holiday Pay
• 401K
• Career Growth
• Health, Dental and Vision Benefits
• Life and Disability Insurance

and much more!

The Vision of Burlington Health and Rehab is to transform every residents experience through a culture of dignity, kindness, individuality and excellence as follows:

Dignity:Every resident, family and staff member will receive the respect they deserve

Kindness:Treat every resident as if they were your own parent or grandparent

Individuality:Every resident has a life story that we want to hear and understand

Excellence:Every resident will receive superior care by qualified professionals

Burlington Health and Rehab is committed to provide the best for our employees, benefits may vary based on the status of the employee. Pay is based on the years of experience. Please see facility for more details.

We’re an equal opportunity employer (EOE). All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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