Resident Care Associate - In Training

Progress Residential, LLC; Tempe, Northern (AZ, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation with bonuses

Medical, dental, vision

13 paid holidays + 1 floating holiday

401(k) with company match

Ongoing training and development

Job summary

Progress Residential, LLC in Tempe, AZ is seeking a Customer Care Associate (In Training) to deliver exceptional service to residents. You will handle inquiries via phone and email, troubleshoot issues, and escalate complex problems to Tier 2 support as needed.

During the first 60 days you will complete training, then move into a Tier 1 role. It is an onsite position emphasizing timely resolutions, knowledge-centered support, and resident satisfaction.

Qualifications

• 2 years of experience in a customer support role within a call center environment.
• Excellent communication skills, with the ability to explain technical information in a clear and concise manner.
• A positive attitude and willingness to learn and adapt to new situations.
• Familiarity with Salesforce or similar CRM tools is a plus, but not required.
• Ability to work onsite in a team environment.

Responsibilities

• Provide exceptional customer support to prospective and current residents via phone and email channels.
• Answer inquiries and troubleshoot issues related to Progress Residential's products and services.
• Identify and elevate complex issues to Tier 2 support teams.
• Document customer interactions and follow up on open issues to ensure timely resolution.

Skills

Phone etiquette

Email etiquette

High-volume support

Problem solving

CRM experience (Salesforce)

Tools

Salesforce

Job description

Progress Residential, LLC in Tempe, AZ is seeking a Customer Care Associate (In Training) to deliver exceptional service to residents. You will handle inquiries via phone and email, troubleshoot issues, and escalate complex problems to Tier 2 support as needed.

During the first 60 days you will complete training, then move into a Tier 1 role. It is an onsite position emphasizing timely resolutions, knowledge-centered support, and resident satisfaction.