Resident Care Associate In Training

Progress Residential; Tempe (AZ); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Generous PTO

Training & development

Culture & recognition

Job summary

Progress Residential in Tempe, AZ, is seeking a Customer Care Associate (In Training) to deliver exceptional service to residents via phone and email. After completing a 60‑day training period you will move into a Tier 1 role, with open note assessments and no PTO access during training.

You’ll troubleshoot product issues, document interactions and escalate complex problems to Tier 2. A positive attitude, strong communication and team collaboration are essential.

Qualifications

• 2 years of experience in a customer support role within a call center environment.
• Excellent communication skills, with the ability to explain technical information in a clear and concise manner.
• A positive attitude and willingness to learn and adapt to new situations.
• Familiarity with Salesforce or similar CRM tools is a plus, but not required.
• Ability to work onsite in a team environment.

Responsibilities

• Provide exceptional customer support to prospective and current residents via phone and email channels.
• Answer inquiries and troubleshoot issues related to Progress Residential’s products and services.
• Identify and elevate complex issues to Tier 2 support teams.
• Document customer interactions and follow up on open issues to ensure timely resolution.

Skills

Customer support

Call center

Phone etiquette

Salesforce CRM

On-site work

Tools

Salesforce CRM

Job description

Progress Residential in Tempe, AZ, is seeking a Customer Care Associate (In Training) to deliver exceptional service to residents via phone and email. After completing a 60‑day training period you will move into a Tier 1 role, with open note assessments and no PTO access during training.

You’ll troubleshoot product issues, document interactions and escalate complex problems to Tier 2. A positive attitude, strong communication and team collaboration are essential.