Customer Care Associate (In Training) – Onsite Growth

Progress Residential®; Tempe (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical/dental/vision

13 paid holidays + 1 floating holiday

401(k) with company match

PTO based on tenure

Job summary

Progress Residential® is seeking a Customer Care Associate (In Training) to deliver exceptional support to prospective and current residents. After the 60-day training, you will transition to a Tier 1 role. The position emphasizes clear communication, handling high call volumes, and documenting interactions for timely resolutions.

On-site team collaboration is required, with opportunities to grow in property management knowledge and customer service excellence across our nationwide portfolio.

Qualifications

• 2 years of experience in a customer support role within a call center environment.
• Excellent communication skills, with the ability to explain technical information in a clear and concise manner.
• A positive attitude and willingness to learn and adapt to new situations.
• Familiarity with Salesforce or similar CRM tools is a plus, but not required.
• Ability to work onsite in a team environment.

Responsibilities

• Provide exceptional customer support to prospective and current residents via phone and email channels.
• Answer inquiries and troubleshoot issues related to Progress Residential's products and services.
• Identify and escalate complex issues to Tier 2 support teams.
• Document customer interactions and follow up on open issues to ensure timely resolution.

Skills

Phone etiquette

Email etiquette

Clear communication

Prioritization

Problem solving

PM knowledge

Tools

Salesforce

Job description

Progress Residential® is seeking a Customer Care Associate (In Training) to deliver exceptional support to prospective and current residents. After the 60-day training, you will transition to a Tier 1 role. The position emphasizes clear communication, handling high call volumes, and documenting interactions for timely resolutions.

On-site team collaboration is required, with opportunities to grow in property management knowledge and customer service excellence across our nationwide portfolio.