Customer Care Associate (In Training) — Path to Tier 1

Progress Residential PM Holdings, LLC; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Generous PTO and holidays

Ongoing learning and development

Job summary

Progress Residential PM Holdings, LLC is seeking a Customer Care Associate (In Training) to deliver exceptional service to residents. A 60‑day training period precedes a Tier 1 role, with on-site work and full-time hours.

You’ll handle calls and emails, troubleshoot products and services, and document interactions for timely resolution. Qualifications include 2 years in customer support, strong communication, and a willingness to learn; Salesforce familiarity is a plus.

Qualifications

• 2 years of experience in a customer support role within a call center environment.
• Excellent communication skills with the ability to explain technical information clearly.
• Willingness to learn and adapt to new situations.
• Familiarity with Salesforce or similar CRM tools is a plus, but not required.

Responsibilities

• Provide exceptional customer support to prospective and current residents via phone and email channels.
• Answer inquiries and troubleshoot issues related to Progress Residential's products and services.
• Identify and elevate complex issues to Tier 2 support teams.
• Document customer interactions and follow up on open issues to ensure timely resolution.

Skills

Customer support

Phone etiquette

Email communication

CRM familiarity

Tools

Salesforce

Job description

Progress Residential PM Holdings, LLC is seeking a Customer Care Associate (In Training) to deliver exceptional service to residents. A 60‑day training period precedes a Tier 1 role, with on-site work and full-time hours.

You’ll handle calls and emails, troubleshoot products and services, and document interactions for timely resolution. Qualifications include 2 years in customer support, strong communication, and a willingness to learn; Salesforce familiarity is a plus.