Resident Care Advocate — In Training

Progress Residential; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Progress Residential in Tempe, AZ is seeking a Customer Care Associate (In Training). You will deliver exceptional support to prospective and current residents via phone and email, troubleshoot issues, and document interactions as you progress through a 60-day training period.

After training you move to Customer Care Associate I (Tier 1). The role emphasizes clear communication, high-volume task management, and collaboration with cross-functional teams; onsite team environment with benefits and

Qualifications

• 2+ years of experience in a customer support role or call center environment.
• Excellent communication skills with the ability to explain technical information clearly.
• Familiarity with Salesforce or similar CRM tools is a plus.

Responsibilities

• Provide exceptional customer support to prospective and current residents via phone and email channels.
• Answer inquiries and troubleshoot issues related to Progress Residential's products and services.
• Identify and escalate complex issues to Tier 2 support teams.
• Document customer interactions and follow up on open issues to ensure timely resolution.
• Collaborate with cross-functional teams to improve support delivery.

Skills

Communication skills

Customer support

CRM familiarity

Tools

Salesforce

Job description

Progress Residential in Tempe, AZ is seeking a Customer Care Associate (In Training). You will deliver exceptional support to prospective and current residents via phone and email, troubleshoot issues, and document interactions as you progress through a 60-day training period.

After training you move to Customer Care Associate I (Tier 1). The role emphasizes clear communication, high-volume task management, and collaboration with cross-functional teams; onsite team environment with benefits and