Resident Billing & Office Coordinator

Garden Healthcare; Sunset Corners (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

East Ridge Village is seeking a Business Office Coordinator to assist and oversee front office management and support the Business Office Manager with A/P, A/R, and resident financial information. The role includes private billing, collections, and reporting to corporate personnel.

The Billing Coordinator will handle private pay billing across Independent Living, Skilled Nursing, Assisted Living, and Memory Support, and assist with Medicaid, Medicare, and HMO verifications.

Qualifications

• Experience with private billing and collections for senior living communities.
• Ability to review and address residents’ billing concerns.
• Familiarity with ACH payments and tax forms may be helpful.

Responsibilities

• Handle private pay billing for various living arrangements (IL, SNF, AL, Memory Care).
• Assist with Medicaid, Medicare, and HMO benefit verifications.
• Post daily cash for private pay payments.
• Support Medicaid, Medicare, and HMO payments processing as needed.
• Monitor AR aging reports and follow up on balances.
• Process refunds for private pay credit balances when needed.
• Elicit collection actions per policy and escalate when required.
• Reconcile census information with billing data.
• Review and approve ACH payments for the community.

Skills

Billing & collections

A/P & A/R processes

Financial reporting

Documentation & record-keeping

Resident financial information

Tools

Census software

ACH processing

Accounts receivable software

Job description

East Ridge Village is seeking a Business Office Coordinator to assist and oversee front office management and support the Business Office Manager with A/P, A/R, and resident financial information. The role includes private billing, collections, and reporting to corporate personnel.

The Billing Coordinator will handle private pay billing across Independent Living, Skilled Nursing, Assisted Living, and Memory Support, and assist with Medicaid, Medicare, and HMO verifications.