Business Office Coordinator

Garden Healthcare; Sunset Corners (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

East Ridge Village is seeking a Business Office Coordinator to assist and oversee front office management and support the Business Office Manager with A/P, A/R, and resident financial information. The role includes private billing, collections, and reporting to corporate personnel.

The Billing Coordinator will handle private pay billing across Independent Living, Skilled Nursing, Assisted Living, and Memory Support, and assist with Medicaid, Medicare, and HMO verifications.

Qualifications

• Experience with private billing and collections for senior living communities.
• Ability to review and address residents’ billing concerns.
• Familiarity with ACH payments and tax forms may be helpful.

Responsibilities

• Handle private pay billing for various living arrangements (IL, SNF, AL, Memory Care).
• Assist with Medicaid, Medicare, and HMO benefit verifications.
• Post daily cash for private pay payments.
• Support Medicaid, Medicare, and HMO payments processing as needed.
• Monitor AR aging reports and follow up on balances.
• Process refunds for private pay credit balances when needed.
• Elicit collection actions per policy and escalate when required.
• Reconcile census information with billing data.
• Review and approve ACH payments for the community.

Skills

Billing & collections

A/P & A/R processes

Financial reporting

Documentation & record-keeping

Resident financial information

Tools

Census software

ACH processing

Accounts receivable software

Job description

East Ridge Village is seeking aBusiness Office Coordinator.The Business Office Coordinator is responsible for assisting and overseeing the front office management functions and assisting our Business Office Manager with all functions of the Business Office, specifically A/P, A/R, and resident financial information, and the accurate reporting of the same to corporate personnel.

JOB SUMMARY:

The Billing Coordinator is responsible for the community’s aspects of private billing and collections. The coordinator is also responsible for meeting with residents and family members to review and address any billing concerns.

ESSENTIAL JOB DUTIES:

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Private pay billing for Independent Living, Skilled Nursing, Assisted Living, and Memory Support facilities including, but not limited to Monthly Fees, medical supplies, miscellaneous charges, and any other contracted fees.
• Assist with Medicaid and Hospice billing
• Assist with Medicaid, Medicare, and HMO’s benefit verifications
• Daily Cash Posting of private pay payments
• Assist with Medicaid, Medicare, and HMO’s payments as necessary
• Monitor private pay accounts receivable aging reports weekly for accuracy and follow up on unpaid balances
• Research private pay credit balances on accounts and process refunds when necessary, in a timely manner
• Facilitate the collection process with residents and/or other financially responsible parties by maintaining records of follow-up phone calls, sending collection letters, and escalating as needed per the collection policy.
• Reconcile daily census information such as new patient information, discharges, and other change requests against census software
• Review and approve ACH payments for the community.