Resident Assistant

Goodwill of Southwestern Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 33,000 - 36,000; Full time

Job summary

Goodwill of Southwestern Pennsylvania is seeking a Resident Assistant to ensure a safe, supportive environment for residents at Northside Common Ministries. You will supervise residents, enforce shelter rules, perform safety checks, and assist with daily activities, showing reliability and strong interpersonal skills in alignment with the organization’s mission.

The role requires a High School Diploma or equivalent and experience with diverse populations; CPR/First Aid certifications are

Qualifications

• High School Diploma or Equivalent required.
• Experience with diverse populations preferred.
• Some experience facilitating workshops and referrals helpful.

Responsibilities

• Conduct hourly safety checks and maintain logs.
• Provide supervision and support to shelter residents.
• Address and de-escalate conflicts; report to Shelter Coordinator.
• Ensure safety, enforce shelter policies and cleanliness.
• Participate in shift handovers and maintain incident reports.
• Assist residents with daily activities and needs.

Skills

Empathy

Communication

De-escalation

Reliability

Safety awareness

Education

High School Diploma or Equivalent

Job description

Description

Goodwill of Southwestern Pennsylvania is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

Job Details

Goodwill of Southwestern Pennsylvania is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

Position Summary

The Resident Assistant (RA) at Northside Common Ministries (NCM) plays a crucial role in ensuring a safe, supportive, and orderly environment for residents. The RA is responsible for supervising residents, enforcing shelter rules, conducting safety checks, and providing assistance with daily activities and needs. This role requires strong interpersonal skills, reliability, and a commitment to the mission of NCM.

Duties Include But Are Not Limited To

• Conduct hourly safety checks and maintain detailed logbooks.
• Provide supervision and support to shelter residents.
• Address and de-escalate conflicts and report incidents to the Shelter Coordinator.
• Ensure the safety and security of the shelter premises at all times.
• Enforce shelter policies regarding behavior, and prohibited items.
• Maintain accurate and up-to-date logbooks and incident reports
• Participate in shift handovers and ensure a smooth transition between shifts
• Support residents in keeping their living areas clean and tidy
• Report any maintenance or repair needs to the appropriate staff
• Be knowledgeable of and follow all applicable regulations, procedures, and policies for Goodwill of SWPA as the employment sites, including but not limited to attendance, training requirements, and safety policies and procedures
• All other duties as assigned within the scope of homeless services
• Ensure cleanliness and general maintenance of facility, reporting any issues to the designated staff.

Travel Required: No travel required.

External Hiring Range: $15.75 up to $17.14

Schedule: Shift: Thursday through Monday 11pm-7am

Qualifications

• High School Diploma or Equivalent required.
• 1 year experience with diverse populations; knowledge of homeless shelter operation and/or social services preferred.
• Must have some experience with facilitation of workshops and service referrals.

Required Clearances, Licenses, And Certifications

• Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to first day of employment.
• Cardiopulmonary Resuscitation (CPR), First Aid, and Automated External Defibrillator (AED) certifications required within the first 90 days of employment.