Resident Assistance Specialist

Apartment Management Professionals; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% employer-paid health, dental, and vision insurance

Generous paid time off

Opportunities for career growth

Collaborative team environment

Job summary

Apartment Management Professionals in Austin, Texas seeks a Resident Assistance Specialist to support residents experiencing financial hardship. You will work one-on-one with residents to identify solutions, coordinate rental assistance resources, and prevent evictions.

Ideal candidates will have experience in property management, strong communication skills, and a compassionate approach. Benefits include a competitive salary, full health coverage, and generous paid time off.

Qualifications

• Experience in property management or social services.
• Knowledge of eviction processes and tenant–landlord regulations.
• Comfortable in high-stress or emotionally sensitive situations.

Responsibilities

• Work one-on-one with residents to assess needs.
• Source and coordinate rental assistance programs.
• Develop payment plans collaboratively with residents.

Skills

Compassionate

Problem-solving

Exceptional written and verbal communication

Bilingual

Experience in property management

Education

High school diploma or equivalent

Bachelor's degree

Tools

Microsoft Office

Resman

Yardi

Job description

Job Summary

The Resident Assistance Specialist plays a critical role in supporting residents who are experiencing financial hardship and are at risk of losing housing. This position works directly with residents to identify solutions that help them remain housed by coordinating rental assistance resources, developing payment plans, and navigating eviction prevention processes. Ideal candidates are compassionate, resourceful, and have experience in property management and social service coordination.

Essential Functions

• Work one-on-one with residents unable to pay rent to assess needs and identify viable solutions.
• Source, coordinate, and maintain relationships with local, state, and nonprofit agencies that provide rental assistance.
• Assist residents in applying for rental assistance programs and follow up on application status.
• Develop and manage payment plans in collaboration with residents and property management.
• Educate residents on their options and responsibilities while working toward housing stability.
• Collaborate with property management teams to prevent evictions whenever possible.
• Maintain accurate documentation and records related to assistance efforts and outcomes.
• Act as a liaison between residents, management, and assistance organizations.
• Maintain a professional and friendly demeanor with residents and coworkers.

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred.
• Bilingual preferred.
• Prior experience in property management.
• Working knowledge of the eviction process and tenant–landlord regulations.
• Familiarity with rental assistance programs, community resources, and social service agencies.
• Established relationships with assistance organizations preferred.
• Background in social services, housing advocacy, or related field.
• Compassionate, impartial, and professional when working with residents in difficult situations.
• Ability to problem-solve and work collaboratively with diverse populations.
• Comfortable working in high-stress or emotionally sensitive situations.
• Exceptional written and verbal communication skills.
• Proficiency in Microsoft Office and related software required.
• Experience with Resman and Yardi property management software preferred.
• Strong commitment to housing stability and resident support.

Compensation + Benefits

• Competitive salary based on experience.
• 100% employer-paid health, dental, and vision insurance.
• Generous paid time off (PTO).
• Opportunities for career growth within a growing organization.
• Collaborative and supportive team environment.