Resident Assistance Specialist

Amptexas; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

100% Employer paid health insurance

Dental and vision insurance

Generous Paid Time Off

Opportunities for career growth

Collaborative team environment

Job summary

Amptexas in Austin, Texas is seeking a Resident Assistance Specialist who will support residents at risk of losing their housing by coordinating rental assistance resources and helping them navigate eviction prevention processes. The ideal candidate is compassionate, resourceful, and experienced in property management.

This role requires strong communication skills and the ability to work collaboratively with diverse populations. Benefits include competitive salary, health insurance, and generous paid time off.

Qualifications

• High School Diploma or equivalent required; bachelor's degree preferred.
• Prior experience in property management is essential.
• Comfortable working in high-stress or emotionally sensitive situations.

Responsibilities

• Work one-on-one with residents experiencing financial hardship.
• Assist residents in applying for rental assistance programs.
• Collaborate with management to prevent evictions.

Skills

Property management experience

Knowledge of eviction process

Familiarity with rental assistance programs

Communication skills

Problem-solving ability

Education

High School Diploma

Bachelor's degree (preferred)

Tools

Microsoft Office

Resman

Yardi

Job description

The Resident Assistance Specialist plays a critical role in supporting residents who are experiencing financial hardship and are at risk of losing housing. This position works directly with residents to identify solutions that help them remain housed by coordinating rental assistance resources, developing payment plans, and navigating eviction prevention processes. The ideal candidate is compassionate, resourceful, and experienced in property management and social service coordination.

ESSENTIAL FUNCTIONS

• Work one-on-one with residents who are unable to pay rent to assess needs and identify viable solutions.
• Source, coordinate, and maintain relationships with local, state, and nonprofit agencies that provide rental assistance.
• Assist residents in applying for rental assistance programs and follow up on application status.
• Develop and manage payment plans in collaboration with residents and property management.
• Educate residents on their options and responsibilities while working toward housing stability.
• Collaborate with property management teams to prevent evictions whenever possible.
• Maintain accurate documentation and records related to assistance efforts and outcomes.
• Act as a liaison between residents, management, and assistance organization.
• Maintain a professional and friendly demeanor with residents and coworkers.

SKILLS AND QUALIFICATIONS

• High School Diploma or equivalent required; bachelor’s degree preferred.
• Prior experience in property management.
• Working knowledge of the eviction process and tenant–landlord regulations.
• Familiarity with rental assistance programs, community resources, and social service agencies.
• Established relationships with assistance organizations preferred.
• Background in social services, housing advocacy, or a related field.
• Compassionate, impartial, and professional when working with residents in difficult situations.
• Ability to problem-solve and work collaboratively with diverse populations.
• Comfortable working in high-stress or emotionally sensitive situations.
• Exceptional written and verbal communication skills.
• Proficiency in Microsoft Office and related software is required.
• Experience with Resman and Yardi property management software is preferred.
• This role involves frequent interaction with residents and community partners and requires a strong commitment to housing stability and resident support.

COMPENSATION & BENEFITS

• Competitive salary based on experience
• 100% Employer paid, health, dental, and vision insurance
• Generous Paid Time Off (PTO)
• Opportunities for career growth within a growing organization
• A collaborative and supportive team environment