Resident Advocate & Ombudsman for Long-Term Care

Center For Community Resources, Inc.; Butler (Butler County); Hybrid; USD 29.000 - 32.000; Vollzeit

Benefits dieser Stelle

Health benefits

Paid training

PSLF eligible employer

Zusammenfassung

Center for Community Resources in Butler County, PA seeks an Ombudsman to advocate for long-term care residents. The role includes investigating complaints, visiting facilities, educating stakeholders, and maintaining case records.

The position begins as casual with paid training and transitions to a permanent full-time role on 01/01/2027, with a salary range of $21–$23 per hour. The role requires strong communication, independence, and ability to work with diverse populations.

Qualifikationen

• Excellent phone skills, detail oriented and dependable.
• Previous experience within Long Term Care.
• Ombudsman Training and Certification.
• Proficiency with electronic case records and detailed-oriented documentation.

Aufgaben

• Advocate for the rights, dignity, and well-being of long-term care residents.
• Receive, investigate, and resolve complaints from residents, families, or others.
• Conduct regular, unannounced facility visits to observe conditions and policies.
• Educate residents, families, facility staff, and the public on resident rights and Ombudsman services.
• Maintain accurate case records and prepare reports per state/federal guidelines.
• Identify patterns of systemic issues and advocate for policy improvements.

Kenntnisse

Communication

Interviewing

Critical thinking

Time management

Conflict resolution

Ausbildung

4-year degree in human services

Jobbeschreibung

Center for Community Resources in Butler County, PA seeks an Ombudsman to advocate for long-term care residents. The role includes investigating complaints, visiting facilities, educating stakeholders, and maintaining case records.

The position begins as casual with paid training and transitions to a permanent full-time role on 01/01/2027, with a salary range of $21–$23 per hour. The role requires strong communication, independence, and ability to work with diverse populations.