Senior Care Ombudsman & Resident Rights Advocate

United Way of Central Alabama; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

United Way of Central Alabama is seeking a Long-Term Care Ombudsman to advocate for the rights and quality of life of Alabama's seniors in long-term care facilities.

You will investigate complaints, educate facility staff, monitor laws, and collaborate with families, providers, and state agencies to ensure dignity and proper care.

This role involves travel across the state, evening/weekend availability, and maintaining accurate case files.

Qualifications

• Effective communication with industry customers, consumers, legislators and staff

Responsibilities

• Investigate and resolve complaints by or on behalf of long-term care residents.
• Advocate on behalf of long-term care residents.
• Achieve program objectives by working with involved parties (family, facility staff, physicians, agencies).
• Monitor laws and regulations affecting long-term care facilities.
• Comment on proposed regulatory changes and interpret federal/state laws.
• Develop and present training for facility staff and community groups.
• Respond to complaints and inquiries relating to long-term care facilities or residents.
• Maintain appropriate case files and written records.

Skills

Communication

Investigation

Policy interpretation

Training delivery

Advocacy

Elder care knowledge

Microsoft Office

Reading policies

Public speaking

Documentation

Education

Bachelor’s Degree in Social Work

Tools

Microsoft Office

Job description

United Way of Central Alabama is seeking a Long-Term Care Ombudsman to advocate for the rights and quality of life of Alabama's seniors in long-term care facilities.

You will investigate complaints, educate facility staff, monitor laws, and collaborate with families, providers, and state agencies to ensure dignity and proper care.

This role involves travel across the state, evening/weekend availability, and maintaining accurate case files.