Regional Long-Term Care Advocate & Investigator

Centralina; Charlotte (NC); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

NC Local Government Retirement System

401k

Medical insurance

Dental insurance

Vision insurance

Flexible benefits

Job summary

Centralina Regional Council is seeking a Regional Long-Term Care Ombudsman to advocate for residents in long-term and assisted living facilities within the region. The role involves investigating complaints, visiting facilities, and coordinating plans of correction with management.

The position requires a strong human services background, knowledge of aging regulations, confidentiality, and excellent communication. A comprehensive benefits package accompanies the role in the Charlotte, NC area.

Qualifications

• Bachelor’s degree in human services, psychology, social work, or a related field.
• Experience with advocacy, complaint resolution, investigation, customer service, mediation, negotiation, or conflict resolution.
• Knowledge of federal and state regulations related to aging and long-term care.

Responsibilities

• Observe and receive complaints regarding the care in long-term care facilities.
• Visit facilities to observe care and collect evidence, recording findings.
• Meet with facility management to report findings and develop corrective plans with timelines.
• Provide technical assistance to the public navigating the long-term care system and counseling.
• Train others to raise awareness of legislation and regulations governing rights of older citizens.

Skills

Regulatory knowledge

Aging programs knowledge

Older adult needs understanding

Confidentiality

Relationship building

Record keeping

Multitasking

Communication skills

Education

Bachelor’s degree in human services, psychology, social work, or a related field

Job description

Centralina Regional Council is seeking a Regional Long-Term Care Ombudsman to advocate for residents in long-term and assisted living facilities within the region. The role involves investigating complaints, visiting facilities, and coordinating plans of correction with management.

The position requires a strong human services background, knowledge of aging regulations, confidentiality, and excellent communication. A comprehensive benefits package accompanies the role in the Charlotte, NC area.