Ombudsman

Center For Community Resources, Inc.; Butler (Butler County); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid training

PSLF eligible employer

Job summary

Center for Community Resources in Butler County, PA seeks an Ombudsman to advocate for long-term care residents. The role includes investigating complaints, visiting facilities, educating stakeholders, and maintaining case records.

The position begins as casual with paid training and transitions to a permanent full-time role on 01/01/2027, with a salary range of $21–$23 per hour. The role requires strong communication, independence, and ability to work with diverse populations.

Qualifications

• Excellent phone skills, detail oriented and dependable.
• Previous experience within Long Term Care.
• Ombudsman Training and Certification.
• Proficiency with electronic case records and detailed-oriented documentation.

Responsibilities

• Advocate for the rights, dignity, and well-being of long-term care residents.
• Receive, investigate, and resolve complaints from residents, families, or others.
• Conduct regular, unannounced facility visits to observe conditions and policies.
• Educate residents, families, facility staff, and the public on resident rights and Ombudsman services.
• Maintain accurate case records and prepare reports per state/federal guidelines.
• Identify patterns of systemic issues and advocate for policy improvements.

Skills

Communication

Interviewing

Critical thinking

Time management

Conflict resolution

Education

4-year degree in human services

Job description

**Ombudsman –Casual Position (Full-time starting 1/1/2027)** **Center for Community Resources** **Butler County, PA** **1 Position*****WANT TO WORK FOR AN AGENCY THAT’S BEEN VOTED BEST PLACES TO WORK FOR 11 CONSECUTIVE YEARS WITH COMPETITIVE BENEFITS AND SALARY?***The Ombudsman serves as an Independent advocate for residents of Long Term Care facilities, including nursing homes, personal care homes, and assisted living facilities. The Ombudsman investigates and resolves complaints, protects residents’ rights, and works to improve the quality of life and quality of care for older adults receiving long-term care services.**The salary range for this position is $21/hr. - $23.00/hr. This role is Daylight hours, Monday – Friday. This role will start off as a casual role with mandatory paid training *1.5 hours to 3 hours weekly* at the start of November until the start of the permeant full-time position on 01/01/2027.****Resident Advocacy*** Advocate for the rights, dignity, and well-being of long-term care residents* Empower residents to voice concerns and make informed decisions* Promote resident-centered care and self-determination**Complaint Investigation and Resolution*** Receive, investigate, and resolve complaints from residents, families, or others* Address issues related to care quality, resident rights, abuse, neglect, and access to services* Work collaboratively with facilities while maintaining resident confidentiality**Monitoring & Facility Visits*** Conduct regular, unannounced visits to long-term care facilities* Observe conditions, policies, and resident interactions* Identify trends or systematic issues requiring intervention**Outreach & Education*** Educate residents, families, and facility staff, and the public on resident rights and Ombudsman services* Provide presentations and training to community groups and stakeholders* Recruit, train, and supervise volunteers and PEERs**Documentation & Reporting*** Maintain accurate and timely case records* Prepare reports, statistics, and documentation as required by state and federal guidelines* Ensure compliance with confidentiality and data protection standards**System Advocacy*** Identify patterns of systematic problems affecting residents* Recommend policy and procedural changes to improve long-term care**Knowledge, Skills, and Abilities*** Excellent communication, interviewing and critical thinking skills, time management, and conflict resolution skills* Proficiency with electronic case records and detailed-oriented documentation* Ability to work independently**Working Conditions*** Combination of office and fieldwork, including facility visits* Emotional demands associated with working with vulnerable populations.**\\*Center for Community Resources is a qualifying employer under the Public Service Loan Forgiveness (PSLF) Program. Interested applicants should visit** **Student Loan Forgiveness | Federal Student Aid****Benefits & Total Rewards:****HEALTH & WELLNESS*** Medical: Employee $41.93/pay* Employee + Child(ren) $73.32/pay* Employee + Spouse $93.60/pay* Employee + Family $121.61/pay* FREE Dental Insurance* FREE Vision Insurance* FREE Employee Assistance Program* Flexible Spending Account (FSA)* FREE Healthy Merits Well-Being Program**EMPLOYER-PAID COVERAGE*** FREE Life Insurance* FREE Short-Term Disability* FREE Long-Term Disability**TIME OFF & WORK LIFE BALANCE*** Up to 20 PTO days in your first year* 25 PTO days at 5 years* 30 PTO days at 11 years* 7 Paid Holidays* 1 Floating Personal Day* PTO Cash-Out Option* Flexible scheduling opportunities**RETIREMENT & FINANCIAL*** 403(b) Retirement Plan Employer match up to 6%* Referral Bonus - up to $1,000* Pre-tax & Roth contribution options**EDUCATION & SUPPORT*** Tuition reimbursement up to $2,000 per semester / $4,000 per year* Public Service Loan Forgiveness (PSLF) eligible employer**ADDITIONAL OPTIONS*** Accident Insurance* Critical Illness Insurance* Hospital Indemnity* Insurance Buy-Up Life & AD&D Insurance**Equal Opportunity Employer Statement** We are an equal opportunity employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.## Qualifications| | | || --- | --- | --- || | Required: | Preferred: || Education | 4 year degree in human services field | || Experience | Excellent phone skills, detail orientated and dependable | Previous experience within Long Term Care || Licenses, Certificates or Clearances | | Ombudsman Training and Certification || Special Skills, Knowledge and Abilities | Ability to mobile into the community, be aware of surroundings. | || Other Factors or Requirements | Ability to pass all background checks and clearances. | |