Resident Admissions & Welcome Experience Lead

Nivram Management; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Nivram Management is seeking an Admissions & Guest Experience Coordinator to create a welcoming, resident-centered process from pre-admission through discharge. This role liaises with residents, families, and internal teams to ensure accurate census, regulatory compliance, and a consistently positive experience.

The ideal candidate brings calm structure, attention to detail, and strong interpersonal skills for handling behavioral or psychosocial complexity in a healthcare setting.

Qualifications

• Experience with healthcare admissions or long-term care is preferred.
• Excellent written and verbal communication abilities.
• Ability to stay organized in a fast-paced, resident-facing environment.

Responsibilities

• Coordinate admissions contracts, paperwork, and required documentation accurately.
• Maintain census accuracy and communicate with facility leadership.
• Host facility tours for prospective residents and families.
• Serve as a primary point of contact during admissions and discharge processes.
• Support resident and family engagement to promote comfort and satisfaction.

Skills

Communication skills

Attention to detail

Organizational skills

English proficiency

Tools

PCC system

Job description

Nivram Management is seeking an Admissions & Guest Experience Coordinator to create a welcoming, resident-centered process from pre-admission through discharge. This role liaises with residents, families, and internal teams to ensure accurate census, regulatory compliance, and a consistently positive experience.

The ideal candidate brings calm structure, attention to detail, and strong interpersonal skills for handling behavioral or psychosocial complexity in a healthcare setting.