Resident Admissions & Guest Experience Lead

Central Nursing Home; Chicago (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

Central Nursing Home in Chicago seeks an Admissions & Guest Experience Coordinator to guide residents from pre-admission through discharge, coordinating bed management, contracts, and communications to ensure a smooth census and welcoming experience for residents and families.

This role requires calm structure, attention to detail, and strong interpersonal skills to navigate behavioral or psychosocial complexities while upholding HIPAA and facility policies.

Qualifications

• Experience in admissions or healthcare strongly preferred.
• Excellent written and verbal communication skills.
• Ability to remain professional and composed in emotionally charged situations.
• English literacy required and ability to maintain confidentiality (HIPAA).

Responsibilities

• Coordinate bed management and participate in admissions/staff meetings.
• Complete admissions contracts, paperwork, and required documentation accurately and timely.
• Serve as primary contact for admissions and discharge with residents and families.
• Track census data, ensure accuracy, and support regulatory compliance.

Skills

Communication

Attention to detail

Organizational skills

Professionalism

Tools

PCC systems

Job description

Central Nursing Home in Chicago seeks an Admissions & Guest Experience Coordinator to guide residents from pre-admission through discharge, coordinating bed management, contracts, and communications to ensure a smooth census and welcoming experience for residents and families.

This role requires calm structure, attention to detail, and strong interpersonal skills to navigate behavioral or psychosocial complexities while upholding HIPAA and facility policies.