Admissions Coordinator

AP Rochester; City of Rochester (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

AP Rochester is seeking an Admissions Coordinator to be the first point of contact for prospective residents and families, guiding them through the admission process with professionalism and empathy.

You will evaluate clinical and financial aspects of referrals, coordinate with hospital and community partners, and oversee admission paperwork to ensure a smooth transition into care. This is a full-time, in-person role with direct involvement in census and payer mix.

Qualifications

• Bachelor’s degree in Social Work or Human Services, or Nursing with NYS RN Licensure, or LPN, with minimum of three years’ LTC admissions experience.
• Preference for at least 2 years in a skilled nursing facility with familiarity with health insurances and Medicaid.

Responsibilities

• Review hospital and community referrals for timely admissions.
• Set up appointments and provide tours for applicants and families.
• Guide families on alternative care options and services as appropriate.
• Coordinate with health insurers, Medicare, Medicaid and families to facilitate coverage and payment.
• Communicate with interdisciplinary team regarding new admissions and readmissions.
• Ensure accurate insurance/financial information is in the Business Office and monitor bed holds.
• Provide a welcoming environment to prospective residents and their loved ones during admission.
• Assist with admission paperwork as needed.
• Foster relationships with external entities to maintain strong partnerships.
• Data entry for referrals, admissions and denials.
• This position is full-time, in-person.

Skills

Effective communication

Empathy

Professionalism

HIPAA compliance

Education

Bachelor’s Degree in Social Work or Human Services; or Nursing with NYS RN Licensure; or LPN

Job description

AP has partnered with a well-known skilled nursing facility to secure an Admissions Coordinator to join their team! If you are a compassionate and detail-oriented nursing professional looking to make a meaningful impact in the lives of others, this is the role for you! You will serve as the first point of connection for prospective residents and their families guiding them through the admissions process with professionalism, empathy, and clinical expertise. Responsible for clinical and financial evaluation of hospital and community referrals for admission and re-admission, including all aspects of the process: screening, insurance verification and authorization, continuous communication with families & various community care partners, bed management, and oversight of the admission paperwork. You will work in collaboration with other departments to provide support to residents and families, as well as maintain census and payer mix .

We are looking for someone who brings both strong clinical knowledge and exceptional communication skills to help ensure a seamless transition into our clients care. This is a DIRECT HIRE opportunity that offers a standard day schedule Monday through Friday! We will consider the following disciplines as well. Nursing degree strongly preferred.

Responsibilities

• Conducts thorough and timely review of hospital and community referrals, with attention to detail for a successful admission
• Sets up appointments and provides tours for perspective applicants/families
• Offers guidance regarding alternative choices or services in lower levels of care, if appropriate
• Works with health insurances, Medicare, Medicaid and families to facilitate coverage and payment
• Consistently communicates with the interdisciplinary team regarding new and re-admissions
• Ensures the Business Office has accurate information about insurance and finances for applicants, monitors and updates bed hold status and social leave days for appropriate payment
• Provides a welcoming and supportive environment to the prospective elder and their loved ones as they navigate the admission process
• Assists with admission paperwork, as needed
• Fosters cooperative relationships with external entities to maintain great working relationships
• Data entry for all referrals, admissions and denials
• This position is full-time, in-person

Education

• Bachelor’s Degree in Social Work or Human Services OR Bachelor’s Degree in Nursing or NYS RN Licensure OR Licensed Practical Nurse (LPN), with a minimum of three years’ experience in LTC with experience with the admissions process

Experience

• Preference for at least 2 years of experience in a skilled nursing facility with ability to prioritize and manage multiple tasks, often with interruptions, as well as familiarity with health insurances and Medicaid

Knowledge, Skills, Abilities, and Other Characteristics

• Effective communication and high-level of professionalism, internally and externally
• Sensitivity and empathy for residents and families in emotional situations
• Adapts appropriately to cultural differences
• Confidentiality and HIPAA compliance
• Understanding and respect for other departments and co-workers