Resident Admissions & Front Desk Coordinator

New England Homes for The Deaf, Inc; Danvers (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

New England Homes for the Deaf, Inc is seeking an Admissions Coordinator for its Danvers, MA location. The role encompasses front desk reception, admissions processing, resident services, and coordination with nursing and admin staff to ensure smooth onboarding and ongoing resident support.

The ideal candidate will handle confidential information with professionalism, participate in on-site ASL and Culture classes, and contribute to a welcoming environment for residents and families.

Qualifications

• All staff are required to take on-site ASL and Culture classes.

Responsibilities

• Reception: serve as the initial interface between the facility, potential residents and their families, vendors, job applicants, and all other visitors.
• Reception: direct visitors to appropriate location(s).
• Reception: maintain front door check-in area, including necessary supplies (masks, hand sanitizer, etc.).
• Reception: answer main telephone line(s) and route calls or take messages.
• Reception: perform other general office and day-to-day administrative tasks.
• Reception: handle all tasks in a professional manner with regard for confidentiality of residents and staff.
• Admissions: review prospective admission with DON and BOM for appropriateness.
• Admissions: monitor online admission application system.
• Admissions: collect, assemble, and check admission papers and forward to appropriate departments.
• Admissions: assist in interviewing residents/guardians/sponsors and obtain required information and signatures.
• Admissions: develop and maintain good working rapport with inter-department personnel and other departments.
• Admissions: assist in developing procedures to ensure records are properly completed before filing.
• Admissions: discuss admission problems with DON and/or BOM.
• Admissions: maintain a resident waiting list per policies.
• Admissions: agree not to disclose residents' protected health information and report violations.
• Admissions: provide tours, information and application materials to prospective families and residents on request.
• Admissions: promptly respond to all requests for information.
• Resident Services: introduce yourself to new residents and explain how the PNA works.
• Resident Services: maintain resident petty cash box and distribute cash as requested.
• Resident Services: hold bank hours 4 days per week for resident banking needs.
• Resident Services: count cash and indicate balance in the journal at bank closure.
• Resident Services: receive requests for checks and present to BOM for approval.
• Resident Services: have residents sign SS/Pensions checks and personal checks.
• Resident Services: assist with obtaining resident signatures on documents.
• Resident Services: complete Provider Request for Transportation forms (PT-1).

Skills

Customer service

Communication

ASL learning

Job description

New England Homes for the Deaf, Inc is seeking an Admissions Coordinator for its Danvers, MA location. The role encompasses front desk reception, admissions processing, resident services, and coordination with nursing and admin staff to ensure smooth onboarding and ongoing resident support.

The ideal candidate will handle confidential information with professionalism, participate in on-site ASL and Culture classes, and contribute to a welcoming environment for residents and families.