Resident Services - Admissions Coordinator

New England Homes for The Deaf, Inc; Danvers (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

New England Homes for the Deaf, Inc is seeking an Admissions Coordinator for its Danvers, MA location. The role encompasses front desk reception, admissions processing, resident services, and coordination with nursing and admin staff to ensure smooth onboarding and ongoing resident support.

The ideal candidate will handle confidential information with professionalism, participate in on-site ASL and Culture classes, and contribute to a welcoming environment for residents and families.

Qualifications

• All staff are required to take on-site ASL and Culture classes.

Responsibilities

• Reception: serve as the initial interface between the facility, potential residents and their families, vendors, job applicants, and all other visitors.
• Reception: direct visitors to appropriate location(s).
• Reception: maintain front door check-in area, including necessary supplies (masks, hand sanitizer, etc.).
• Reception: answer main telephone line(s) and route calls or take messages.
• Reception: perform other general office and day-to-day administrative tasks.
• Reception: handle all tasks in a professional manner with regard for confidentiality of residents and staff.
• Admissions: review prospective admission with DON and BOM for appropriateness.
• Admissions: monitor online admission application system.
• Admissions: collect, assemble, and check admission papers and forward to appropriate departments.
• Admissions: assist in interviewing residents/guardians/sponsors and obtain required information and signatures.
• Admissions: develop and maintain good working rapport with inter-department personnel and other departments.
• Admissions: assist in developing procedures to ensure records are properly completed before filing.
• Admissions: discuss admission problems with DON and/or BOM.
• Admissions: maintain a resident waiting list per policies.
• Admissions: agree not to disclose residents' protected health information and report violations.
• Admissions: provide tours, information and application materials to prospective families and residents on request.
• Admissions: promptly respond to all requests for information.
• Resident Services: introduce yourself to new residents and explain how the PNA works.
• Resident Services: maintain resident petty cash box and distribute cash as requested.
• Resident Services: hold bank hours 4 days per week for resident banking needs.
• Resident Services: count cash and indicate balance in the journal at bank closure.
• Resident Services: receive requests for checks and present to BOM for approval.
• Resident Services: have residents sign SS/Pensions checks and personal checks.
• Resident Services: assist with obtaining resident signatures on documents.
• Resident Services: complete Provider Request for Transportation forms (PT-1).

Skills

Customer service

Communication

ASL learning

Job description

Join New England Homes for the Deaf. We are hiring at Resident Services - Admissions Coordinator. We are looking for candidates who are looking for a rewarding opportunity and be part of a team. This position is located at 154 Water St. Danvers, MA

Reception:

• serve as the initial interface between the facility, potential residents and their families, vendors, job applicants, and all other visitors
• direct visitors to appropriate location(s)
• maintain front door check-in area, including necessary supplies (i.e., masks, hand sanitizer, etc....)
• answer main telephone line(s), including but not limited to routing calls to the appropriate personnel and/or taking messages and delivering them
• perform other general office and day-to-day administrative tasks
• handle all the tasks in a professional manner and with regard for confidentiality of residents and staff

Admissions:

• Review prospective admission with the Director of Nursing (DON) and Business Office Manager (BOM) for appropriateness.
• Monitor on-line admission application system.
• Collect, assemble, and check admission papers. Forward to appropriate departments.
• Assist in interviewing residents/guardians/sponsors and obtain required admission information and signatures.
• Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the facility.
• Assist in developing procedures to ensure records are properly completed before filing.
• Discuss admission problems with DON and/or BOM
• Maintain a resident waiting list in accordance with established policies and procedures.
• Agree not to disclose residents' protected health information and promptly report suspected or known violation of such disclosure to the Administrator.
• Provide tours, information and application materials to all prospective families and residents upon request.
• Promptly respond to all requests (written, email, phone, in-person) for information.

Resident Services:

• Introduce yourself personally to new residents and explain how the PNA works.
• Maintain resident petty cash box ($1,000) and distribute available cash as requested by residents and based on the balance in their accounts.
• Hold bank hours 4 days per week for resident banking needs.
• Count cash in the petty-cash box and indicate the cash balance in the journal at bank closure.
• Receive residents' requests for checks to be issued from their accounts and present them to the Business Office Manager for approval.
• Have residents sign their SS/Pensions checks and personal checks.
• Assist with obtaining resident signatures on documents as needed.
• Complete Provider Request for Transportation forms (PT-1)

Requirements:

• Complete miscellaneous tasks as requested by the Executive Director, Director of Finance, Business Office Manager, and Director of Human Resources.
  • Attend all in-services as designated by the facility.
• All staff are required to take our free, on-site ASL and Culture classes.
  • Perform other duties as assigned by the Business Office Manager.