Resident Accounts & Collections Specialist

Millrun at Union; Union (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Millrun at Union is seeking a highly organized Resident Services/Accounts Receivable Specialist to manage rent collection, payment processing, delinquency management, and move-out activities for a large 1,200-unit community in Union, NJ. The role supports the Property Manager and leasing team with administrative and resident-service tasks.

The ideal candidate will handle AR, security deposits, HAP administration, and compliance while maintaining accurate records and coordinating with banking

Qualifications

• Strong working knowledge of accounts receivable and collections processes.
• Ability to respond to tenant payment inquiries across multiple channels.
• Experience with move-in/move-out, security deposits, and refunds.
• Familiarity with legal collection activities and eviction processes.
• Maintain accurate records of all collection activities and correspondence.
• Understand and apply Fair Housing Laws and internal policies.

Responsibilities

• Post AR payments and charges daily.
• Travel to banks for deposits and run errands as needed.
• Respond to escalated tenant inquiries via in-person, phone, email, or chat.
• Develop and implement rent-collection strategies.
• Prepare late notices and collection communications.
• Oversee security deposits and escrow reconciliations.
• Audit HAP accounts and coordinate with agencies.

Skills

Accounts Receivable

Collections

Payment Processing

Customer Service

Communication

Document & Record Keeping

Compliance & Policies

Job description

Millrun at Union is seeking a highly organized Resident Services/Accounts Receivable Specialist to manage rent collection, payment processing, delinquency management, and move-out activities for a large 1,200-unit community in Union, NJ. The role supports the Property Manager and leasing team with administrative and resident-service tasks.

The ideal candidate will handle AR, security deposits, HAP administration, and compliance while maintaining accurate records and coordinating with banking