AR & Collections Specialist - Property Management

ADP, Inc.; Okemos (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

SH Management - Property Management Company is seeking a detail-oriented Accounts Receivable & Collections Specialist to focus on collecting past-due resident balances for a large property. You will handle outbound calls, negotiate payment plans, and keep ledgers accurate while coordinating with property management and accounting teams.

The role emphasizes professional communication when dealing with residents and maintaining confidentiality of financial information.

Qualifications

• Prior experience in accounts receivable, collections, property management accounting, bookkeeping, or related field.
• Comfortable making collection calls and directly requesting payment of delinquent balances.
• Strong communication skills over phone and email to residents.
• Ability to establish and monitor payment arrangements and follow up diligently.

Responsibilities

• Take ownership of AR and collection efforts for the assigned property.
• Make outbound calls to residents with past-due balances and discuss amounts owed.
• Contact residents via phone, email, and other approved methods to collect delinquent balances.
• Establish reasonable payment plans and monitor them through completion.
• Review and reconcile resident ledgers for accuracy and documentation.
• Document all collection activity and resolutions in the system.
• Coordinate with property management and accounting teams to resolve discrepancies.
• Prioritize collection work using aging reports and delinquency status.

Skills

Accounts receivable

Collections

Property management accounting

Bookkeeping

Phone communication

Negotiation

Tools

Excel

Property management software

Accounting software

Job description

SH Management - Property Management Company is seeking a detail-oriented Accounts Receivable & Collections Specialist to focus on collecting past-due resident balances for a large property. You will handle outbound calls, negotiate payment plans, and keep ledgers accurate while coordinating with property management and accounting teams.

The role emphasizes professional communication when dealing with residents and maintaining confidentiality of financial information.