Property Management AR & Collections Specialist

SHM LLC; Okemos (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

SH Management is seeking an Accounts Receivable & Collections Specialist for a dedicated property. The role focuses on collecting past-due balances, maintaining resident ledgers, and addressing discrepancies with residents over the phone and via email.

The ideal candidate will be comfortable negotiating payment plans, documenting interactions, and coordinating with the management and accounting teams to resolve issues while upholding confidentiality and professionalism.

Qualifications

• Previous experience in accounts receivable, collections, property management accounting, bookkeeping, or a related field.
• Must be comfortable making collection calls and directly asking residents for payment of delinquent balances.
• Confident communicating with people by phone, including upset individuals.
• Strong attention to detail and ability to identify discrepancies in financial records.
• Experience setting up and monitoring payment arrangements is a plus.

Responsibilities

• Take ownership of the accounts receivable and collection efforts for the assigned property.
• Make outbound calls to residents with past-due balances and communicate amounts owed professionally.
• Contact residents by phone, email, and other approved methods to pursue payment of delinquent balances.
• Establish reasonable payment plans and monitor those arrangements through completion.
• Follow up consistently on broken or missed payment arrangements.
• Explain account balances, charges, payments, and outstanding amounts clearly to residents.
• Maintain professional, respectful, and firm communication when handling difficult collection conversations.
• Review ledgers to verify balances and identify discrepancies or errors.
• Clean up and reconcile ledgers, including charges, payments, credits, fees, and adjustments.
• Research and resolve discrepancies, incorrect postings, unapplied payments, duplicate charges, and other ledger issues.
• Document all collection calls, resident communications, and follow-up activity accurately.
• Work with property management and accounting teams to resolve questions and discrepancies.
• Review aging reports and prioritize collection efforts based on delinquency status.
• Assist with preparing accounts for further collection action per policies and laws.
• Maintain confidentiality when handling resident financial information.
• Perform other accounting and administrative duties for the property as needed.

Skills

Communication

Detail-oriented

Organizational skills

Follow-up

Problem-solving

Tools

Microsoft Excel

Accounting software

Property management software

Job description

SH Management is seeking an Accounts Receivable & Collections Specialist for a dedicated property. The role focuses on collecting past-due balances, maintaining resident ledgers, and addressing discrepancies with residents over the phone and via email.

The ideal candidate will be comfortable negotiating payment plans, documenting interactions, and coordinating with the management and accounting teams to resolve issues while upholding confidentiality and professionalism.