Residency Maintenance Program Lead

Commonwealth of VA Careers; Virginia (MN); On-site; USD 53,000 - 86,000; Full time

Job summary

Commonwealth of VA Careers is seeking a supervisor to oversee staff and coordinate maintenance and residency program activities for the Virginia Department of Transportation. You will monitor data entries, schedules, plans and budgets to ensure performance goals are met.

Responsibilities include complaint resolution, information dissemination, coordinating with internal and external stakeholders, and supporting field reviews, mapping and reporting across programs such as Annual Pavement and Tree

Responsibilities

• Supervise staff and coordinate activities and projects for assigned program area(s). Supervise staff in assisting AHQs and residency management by monitoring maintenance related programmatic activities to ensure performance goals are met.
• Complaint Resolution: Receive, investigate, and respond to customer and stakeholder concerns through a variety of means, including individual face-to-face meetings, communications in writing, etc.
• Coordination and Communication: Disseminate information to various parties. Gather information, conduct research and provide findings to requesting parties.
• Operational Support: Assist, coordinate, notify, and report on Residency maintenance work between internal and external stakeholders (i.e., LCAMS and District Communication Office) or weather events impacting roadways (i.e. VA Traffic) potentially affecting the traveling public.
• Program Compliance and Recordkeeping: Plan and coordinate the digitizing of hardcopy documents; Review and manage electronic filing systems in support of the Residency's maintenance programs and operations to improve efficiencies and ease of access to data and other information.
• Program Coordination Activities: Coordinate activities for assigned program area. Ensure activities are performed in accordance with policies, procedures and guidelines.
• Programmatic Support: Participate in field reviews and inspections. Perform data entry and create scoping plans, mapping products, and spreadsheets to enhance delivery of the Residency's maintenance programs including plans for Annual Pavement, Rural Rustic Roads, Tree Removal and M41 Snow Removal. Provides support for HMMS and ArcGIS mapping activities.
• Project Management: Oversee or lead work on a varitey of projects related to assigned program area. Ensure work is performed in accordance with parameters and schedules.
• Reporting and Systems: Update and maintain records, reports and systems related to assigned projects and programs.
• Technical Assistance: Provide technical assistance, guidance and interpretation of laws, regulations, policies and procedures for internal and external customers. Respond to inquiries and requests for assistance.

Job description

Commonwealth of VA Careers is seeking a supervisor to oversee staff and coordinate maintenance and residency program activities for the Virginia Department of Transportation. You will monitor data entries, schedules, plans and budgets to ensure performance goals are met.

Responsibilities include complaint resolution, information dissemination, coordinating with internal and external stakeholders, and supporting field reviews, mapping and reporting across programs such as Annual Pavement and Tree