09157 - Residency Maintenance Program Coordinator Supervisor

Socket.dev; Louisa (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Virginia Department of Transportation (VDOT) is seeking a supervisor to lead staff and coordinate activities across the Residency maintenance program. The role focuses on monitoring performance, ensuring data quality, schedules, and budgets align with guidance and directives.

You will communicate with internal and external customers, prepare reports, maintain records, and assist with mapping tasks using ArcGIS.

Qualifications

• Ability to adapt to a fast-paced environment, especially during emergencies.
• Ability to gather data, conduct research, and create reports.
• Ability to interpret and apply policies and procedures.
• Ability to schedule, plan, and monitor work activities.
• Experience tracking costs and preparing reports.
• Knowledge of highway maintenance methods, practices, materials, and equipment.
• Knowledge of supervisory and human resources practices and principles.
• Skill in providing good customer service.

Responsibilities

• Supervise staff and coordinate activities and projects for assigned program area.
• Monitor maintenance-related programmatic activities to meet performance goals.
• Ensure high-quality data entries, schedules, plans, and budgets align with guidance.
• Receive, investigate, and respond to concerns from customers and stakeholders.
• Disseminate information and gather data for requests and reports.
• Coordinate field reviews, inspections, and mapping tasks to enhance program delivery.
• Maintain records, reports, and systems related to projects and programs.
• Provide technical assistance and interpret laws, regulations, and procedures.

Skills

Effective communication

Data analysis

Project management

Attention to detail

MS Office / Excel

ArcGIS / mapping

Customer service

Problem solving

Tools

ArcGIS

MS Office

MS Excel

Job description

Supervise staff and coordinate activities and projects for assigned program area(s). Supervise staff in assisting AHQs and residency management by monitoring maintenance related programmatic activities to ensure performance goals are met. Ensure high-quality data entries, schedules, plans, and maintenance work are consistent with established guidance, directives, schedules and budgets.

How you will contribute:

• Complaint Resolution: Receive, investigate, and respond to customer and stakeholder concerns through a variety of means, including individual face-to-face meetings, communications in writing, etc.
• Coordination and Communication: Disseminate information to various parties. Gather information, conduct research and provide findings to requesting parties.
• Operational Support: Assist, coordinate, notify, and report on Residency maintenance work between internal and external stakeholders (i.e., LCAMS and District Communication Office) or weather events impacting roadways (i.e. VA Traffic) potentially affecting the traveling public.
• Program Compliance and Recordkeeping: Plan and coordinate the digitizing of hardcopy documents; Review and manage electronic filing systems in support of the Residency's maintenance programs and operations to improve efficiencies and ease of access to data and other information.
• Program Coordination Activities: Coordinate activities for assigned program area. Ensure activities are performed in accordance with policies, procedures and guidelines.
• Programmatic Support: Participate in field reviews and inspections. Perform data entry and create scoping plans, mapping products, and spreadsheets to enhance delivery of the Residency's maintenance programs including plans for Annual Pavement, Rural Rustic Roads, Tree Removal and M41 Snow Removal. Provides support for HMMS and ArcGIS mapping activities.
• Project Management: Oversee or lead work on a varitey of projects related to assigned program area. Ensure work is performed in accordance with parameters and schedules.
• Reporting and Systems: Update and maintain records, reports and systems related to assigned projects and programs.
• Technical Assistance: Provide technical assistance, guidance and interpretation of laws, regulations, policies and procedures for internal and external customers. Respond to inquiries and requests for assistance.

What will make you successful:

• Ability to communicate effectively orally and in writing with internal and external customers.
• Ability to communicate effectively with internal and external customers.
• Ability to compile and analyze information in various formats, and prepare reports and letters.
• Ability to follow oral and written instructions.
• Ability to interpret and apply agency policies and regulations.
• Ability to manage multiple tasks simultaneously.
• Ability to organize with attention to detail.
• Ability to plan and coordinate staff workload and set priorities.
• Ability to prioritize multiple assignments and competing priorities.
• Ability to research problems, recommend solutions, and make sound decisions.
• Ability to work independently and cooperatively with others, exercising sound judgement.
• Knowledge of highway maintenance methods, practices, and equipment.
• Knowledge of operations related to assigned program area.
• Knowledge of the policies and procedures related to assigned program areas.
• Skill in collecting and analyzing data to create and maintain reports and records.
• Skill in operating computers and software applications including automated financial, database, and specialized programmatic software.
• Skill in providing and promoting good customer service to internal and external customers.
• Skill in the use of computers and software applications to include MS Office, MS Excel and web-based systems.

Minimum Qualifications:

• Ability to adapt to a fast-paced environment, especially during emergency operations.
• Ability to gather data, conduct research, and create reports and correspondence.
• Ability to interpret and apply policies and procedures.
• Ability to schedule, plan, and monitor work activities.
• Experience tracking costs and preparing reports.
• Knowledge of highway maintenance methods, practices, materials, and equipment.
• Knowledge of supervisory and human resources practices and principles including, hiring, discipline, performance management, and employee development.
• Skill in providing and promoting good customer service to internal and external customers.
• Skill in the use of computers and software applications.
• Valid driver's license.

Additional Considerations:

• A combination of training, experience or education in roadway maintenance or construction.
• Erosion and Sediment Control Certification.
• Experience and knowledge in the use of engineering-based or mapping software applications.
• Experience developing and training employees.

Physical Requirements

VDOT utilizes a market based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer. Please be aware all VDOT positions require pre-employment screenings. These screenings may include the following:

• Fingerprint based Criminal History Background Check
• DMV Record Check
• Work History Verification
• References
• Pre-employment physical
• Drug screen