Residency Coordinator - Fox Crossing

Evergreen Retirement Community; Oshkosh (WI); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Affordable health, dental, and vision insurance

Paid vacation, sick and holiday pay

Retirement plan with company match

Tuition assistance and opportunities for continuing education

Job summary

A leading senior living community in Oshkosh seeks a compassionate Residency Coordinator to assist residents and families during the move-in process. Responsibilities include managing inquiries, conducting tours, and providing administrative support. Ideal candidates will have a background in human services or related fields along with strong customer service and communication skills. This full-time role offers a competitive salary and a variety of benefits. Company values a warm environment where residents feel at home.

Qualifications

• Experience in senior living, property management, healthcare administration, hospitality, or related field preferred.
• Demonstrated ability to establish and maintain long-term relationships with prospective clients.
• Comfort working with seniors and their families during sensitive transitions.

Responsibilities

• Respond to inquiries and track all interactions in a CRM system.
• Conduct tours of the community and work to close sales to secure new residents.
• Help with scheduling and processing paperwork for new residents.
• Work with team members to achieve sales goals.

Skills

Customer service

Communication skills

Relationship building

Detail-oriented

Multitasking

Education

Bachelor’s degree in Human Services, Business Administration or Communications

Tools

CRM systems

Microsoft Office Suite

Job description

Evergreen is an innovative, service-driven senior living community dedicated to providing exceptional independent living, assisted living, and memory care experiences. We pride ourselves on creating a warm, vibrant, and safe environment where residents truly feel at home.

We are seeking a compassionate, organized, and customer-focused Residency Coordinator to support residents and families throughout the move-in process and beyond. This position will start in February of 2026 and support the expansion of Evergreen to the Fox Crossing location in Neenah that is under remodel/construction.

The Residency Coordinator serves as a key liaison between prospective residents, current residents, families, and internal departments. This role manages the residency process from initial inquiry through move-in, ensures accurate documentation and compliance, maintains resident records, and supports ongoing community engagement. The perfect candidate thrives in a people-centered environment and excels at multitasking with warmth and professionalism. This role requires strong communication, sales and organizational skills with senior living or related experience being highly desirable.

Core Responsibilities

• Lead Generation and Management: Respond to inquiries, track all interactions in a CRM system, and nurture relationships with potential residents and their families
• Sales and Tours: Conduct tours of the community, present information on living options and work to close sales to secure new residents
• Relationship Building: Build trust and rapport with prospects, families and referral sources such as hospitals and other senior service organizations
• Community and Marketing Support: Ensure the community is clean, "tour ready" and assist with marketing events, outreach and community engagement
• Administrative and Logistical Support: Help with scheduling, processing paperwork, coordinating move-in logistics, and providing orientation for new residents
• Team Collaboration: Work with team members to achieve sales goals and maintain a positive community atmosphere

Qualifications

• Bachelor’s degree in Human Services, Business Administration or Communications related field; professional experience in lieu of a degree may be considered
• Experience in senior living, property management, healthcare administration, hospitality, or related field preferred
• Strong customer service and communication skills
• Demonstrated ability to establish and maintain long-term relationships with perspective clients
• High attention to detail with strong follow up and follow through
• Ability to travel locally to fulfill job responsibilities (position will be based out of Fox Crossings location in Neenah, WI once it is open)
• Comfort working with seniors and their families during sensitive transitions
• Proficiency with computers, CRM systems, and Microsoft Office Suite
• Ability to flex work hours to accommodate prospective clients and families as needed in evenings and weekends

Benefits

• Competitive salary ($70,000-$75,000 range)
• Affordable health, dental, and vision insurance
• Paid vacation, sick and holiday pay
• Retirement plan with company matchOpportunities for leadership development and career advancement
• Tuition Assistance and opportunities for job-related continuing education

Please submit your resume and a brief cover letter to be considered