Admissions Coordinator/Social Services Designee

New Care, Inc.; Wisconsin; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Dental Insurance

Vision Insurance

Life and AD&D Insurance

401(k) with a matching percent

Employee Assistance Program

Childcare Assistance

Aflac

Paid Time Off (PTO)

Flexible Scheduling

Job summary

NEWCare, Inc. in Wisconsin is seeking a full-time Admissions Coordinator/Social Services Designee to work with residents, families, and staff.

You will manage census development, community relations, and education with referral sources while helping with admissions processing and social service planning. This role focuses on identifying residents’ social, emotional, and psychological needs, assisting with discharge planning, and supporting care conferences.

Qualifications

• High school diploma or equivalent.
• Associate degree in Social work, healthcare, or related field preferred.
• One year experience in healthcare or social services setting; two to three years preferred.
• Must recognize and understand the psychosocial and emotional needs of residents.
• Great communication skills; both verbal and written.

Responsibilities

• Conduct admission interviews with the resident and family for psychosocial history and assessment, identifies concerns, develops plans/goals, and completes advance directives.
• Acts as liaison between families, residents, and staff for complaints, concerns, requests, and information, ensuring care standards and quality.
• Advocates for and educates residents, family members, and employees about Residents’ Bill of Rights.
• Cultivates/maintains professional relationships in local health care markets.
• Generates referrals by building relationships with hospitals, physicians, and community resources.
• Coordinates tours, admissions, insurance verifications and pre-certs.
• Facilitates admission decisions and ensures positive admission experience for customers and families.
• Assists with annual in-service on resident rights and discharge planning.

Skills

Communication skills

Empathy for residents

Interpersonal relations

Care coordination

Education

High school diploma or equivalent

Associate degree in Social work or healthcare

Job description

Are you looking for a new opportunity in a friendly work environment? Do you enjoy helping others?

Then we have the opportunity for you!

We are seeking applications for a full-time, energetic, experienced Admissions Coordinator/Social Services Designee for our skilled nursing facility. This position interacts with the current and potential residents, families, and visitors. Along with management personnel, this position will be responsible for census development, community relations and community education with both existing and new referral sources for the facility. In partnership with Management, the Admissions Coordinator/Social Services Designee assists with processing resident admissions, plans, and implements medically related social service programs for residents and families based on individual needs, and participates in care conferences and care planning. Position will assist in the identification of and providing of each resident’s social, emotional and psychological needs, and the continuing development of the resident’s full potential during his/her stay in the facility, and will assist in the planning and preparation of residents for discharge when appropriate.

Wage range is $18.00 to $22.00/hour and will be based on experience and related skills and will be discussed in the interview.

Full-time Benefits:

• Competitive Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life and AD&D Insurance
• 401(k) with a matching percent
• Employee Assistance Program
• Childcare Assistance
• Aflac
• Paid Time Off (PTO)
• Flexible Scheduling

Responsibilities:

• Conducts an admission interview with the resident and family for the purpose of completing a confidential psychosocial history and assessment, identifies areas of concern, facilitates the development of treatment plans/goals, and completes advance directives.
• Acts as a liaison between families, residents, and employees for complaints, concerns, requests, and information, and assures that care standards are met, and the highest degree of quality resident care is always provided.
• Advocates for and educates residents, family members, and employees of the Residents’ Bill of Rights.
• Cultivates/maintains professional relationships in the local health care markets.
• Generates referrals for services by building relationships with hospitals, physicians, independent and assisted living facilities, and other community resources.
• Coordinates tours, admissions, insurance verifications and pre-certs.
• Facilitates admission decisions, and ensures positive admission experience for customers and families, assisting resident with adjustment period.
• Visits residents and assists with resources to promote wellbeing.
• Reviews grievances and lost items as reported by residents, families, or visitors. Documents and investigates such complaints and makes appropriate oral or written reports with recommendations to the Administrator.
• Attends resident care plan meetings and functions as a contributing member.
• Prepares and maintains Social Services documentation.
• Performs discharge planning services for residents by working closely with outside agencies to coordinate care and services to the resident and/or the family.
• Assists with annual in-service on resident rights.
• Assists with the Resident Council.
• Adheres to all policies and procedures of the organization and all federal and state laws regarding the privacy of protected health information.

Qualifications:

• High school diploma or equivalent.
• Associate degree in Social work, healthcare, or related field preferred.
• One (1) year experience in healthcare or social services setting; two (2) to three (3) years preferred.
• Must recognize and understand the psychosocial and emotional needs of residents.
• Great communication skills; both verbal and written.

NEWCare, Inc. has been providing a variety of supportive living services to residents of Crivitz and the surrounding communities since 1965. For the long-term resident, our goal is to provide a home away from home experience. For our short-term rehabilitation patient, or goal is to restore and return them to their own home. When an individual can't be alone in their own home, we are the next best thing. Again...come joinour team!

NEW Care, Inc. is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.