Move-In Coordinator

Grand Living; Naples (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Full benefits package

401(k) with company match

Job summary

Grand Living is seeking a Sales and Marketing Coordinator (Move-In Coordinator) in Naples, FL. You will enhance the resident experience by coordinating move-ins, helping residents settle in, and supporting the sales team with tours and marketing plans.

Responsibilities include welcoming residents and guests, arranging furniture placement, planning annual marketing activities, and conducting tours to showcase the community. A High School diploma is required; a Bachelor's degree is preferred.

Qualifications

• One or more years of marketing experience in senior housing, real estate, banking or related field.
• Experience transitioning seniors between living environments is preferred.
• Bachelor's degree preferred.

Responsibilities

• Participate in Start Sterling! Daily line up.
• Greet residents, guests, fellow employees and vendors in a friendly, courteous manner.
• Coordinate and oversee each resident's move into the community.
• Assist with furniture placement, orientation and assimilation into the community.
• Assist Sales team/Executive Director with planning and implementing the annual marketing plan.
• Tour and sell the community and apartments.
• Work weekends and evenings for appointments and events.
• Comply with Grand Living policies and procedures.
• Communicate with residents and their families on a variety of issues.
• Other duties and responsibilities as assigned by management.

Skills

Marketing experience

Customer service

Sales tours

Event coordination

Education

High School Diploma or GED

Bachelor's degree

Job description

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

About The Role

Schedule: M-F, 8:30am-4:30pm, evenings and weekends by appointment only.

As a Grand Living Sales and Marketing Coordinator (a.k.a. Move-In Coordinator), you will be responsible for enhancing the overall Resident experience through the provision of exceptional coordination of the resident move-in and transition into the community. This role provides backup for the sales team to serve as a tour guide within the community, coordinating future resident interviews and appointments outside of the community, and assist with details regarding the marketing plan. This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. This position is under the general guidance of the Executive Director in accordance with Community standards, processes, procedures, practices and philosophy.

Essential Functions

• Participate in Start Sterling! Daily line up.
• Greet the Residents, guests, fellow employees and vendors in a friendly and courteous manner.
• Responsible for coordinating and overseeing each resident's move into the community.
• Assist with furniture placement, orientation and assimilation into the community.
• Assist the Sales team/Executive Director with the planning and implementation of an annual marketing plan.
• Tour and sell the community and apartments.
• Work weekends and evenings for appointments and events.
• Comply with Grand Living policies and procedures.
• Comply with all state, federal and/or other regulatory agencies.
• Communicate with residents and their families on a variety of issues.
• Other duties and responsibilities as assigned by management.

Other

• Employees are required to work a flexible schedule which includes, rotating weekend and holiday shifts.

Education

• High School Diploma or G.E.D., required.
• Bachelor's degree, preferred.

Experience

• One or more years of marketing experience in senior housing, real estate, banking or related field.
• Prefer experience transitioning seniors from one living environment to another.

We offer competitive compensation and a full benefits package for full time employees including a generous Paid Time Off (PTO) program of three (3) weeks PTO in the first year, four (4) weeks in the second year. Additional PTO is earned with length of service. Company-provided insurance coverages, a variety of group options and voluntary plans, and a 401K that matches up to 4% with a 5% contribution.

PTO at lesser rates for part-time staff. A high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), fitness center for resident and staff use.

At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.

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