Community Outreach Director

Savant Senior Living; Riverside (CA); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Cell phone reimbursement

Mileage reimbursement

Team member referral program

Critical illness and accident coverage

Vision plan

Retirement plan 401(k)

Job summary

Savant Senior Living in Riverside, CA seeks a Community Outreach Director to drive occupancy by generating and managing leads, nurturing relationships, and guiding prospective residents through the transition into their new home.

Reporting to the VP of Sales, you will build partnerships, plan events, and lead outreach across local agencies and referral networks to sustain budgeted occupancy. This role emphasizes tours, referrals, and a proactive sales process.

Qualifications

• Must be an enthusiastic people person.
• Self-starter able to drive sales growth.
• Thrives in a fast-paced environment.
• Requires valid driver’s license and vehicle.

Responsibilities

• Lead Management and Outreach: Welcome walk-in and phone inquiries, identify and reach out to potential leads using software, and maintain contact with prospective residents and families through calls, emails, and tours.
• Relationship Building: Establish trust with prospective residents and families, showcasing benefits of community life and care, coordinating with staff to promote services, pricing, and details to close sales.
• Networking and Partnerships: Build relationships with local agencies, referral services (e.g., A Place for Mom), religious and civic groups to broaden referral sources.
• Strategic Event Execution: Plan and host events with the team to attract prospects and organize special events for engagement with residents, families, and referral partners.
• Sales Process Management: Communicate sales and contract details clearly, guide families through agreements to support occupancy.
• Database Management and Follow-Up: Regularly review lead databases, follow up on leads, and re-engage past leads.
• Competitor Awareness: Stay informed about competitors to highlight the community’s advantages.
• Personalized Engagement: Conduct personalized tours to match each prospect’s needs with community features.

Skills

Enthusiastic person

Self-starter

Fast-paced

Valid driver’s license

Job description

The Community Outreach Director plays a crucial role in driving occupancy by generating and managing leads, nurturing relationships, and guiding prospective residents through a smooth transition into their new home. Reporting to the VP of Sales, you’ll collaborate with the Executive Director to create a forward-thinking and strategic marketing plan aimed at achieving budgeted occupancy targets.

Qualifications

• Must be enthusiastic people person.
• Self-starter and able to drive sales growth
• Fast Paced environment
• Valid Driver’s license and vehicle

Key Responsibilities:

• Lead Management and Outreach:Actively welcome walk-in and phone inquiries, utilizing software to identify and reach out to potential leads. Maintain regular contact with prospective residents and their families through calls, emails, and personalized tours of the community.
• Relationship Building:Establish trust and strong connections with prospective residents and their families by effectively showcasing the benefits of community life and quality of care. Engage with community staff to ensure accurate promotion of services, policies, pricing, and other essential details to close sales.
• Networking and Partnerships:Build relationships with local agencies, community organizations, and senior living referral services (e.g., A Place for Mom) to broaden referral sources. Reach out to religious, civic, and social groups connected with current residents to expand the referral network further.
• Strategic Event Execution:Collaborate with your team to plan and host events aimed at attracting prospects to the community. Assist in organizing special events that create meaningful engagement with prospective residents, families, and referral partners.
• Sales Process Management:Communicate sales and contract details clearly, guiding families through agreements to support occupancy levels. Actively promote tours of the community, encouraging potential residents and families to experience it firsthand.
• Database Management and Follow-Up:Regularly review lead management databases to track, follow up on leads, and re-engage past leads who may now be ready to explore senior living options.
• Competitor Awareness:Stay informed about competitor offerings to highlight the unique advantages and value of the community, creating a compelling narrative to spark interest and drive sales.
• Personalized Engagement:Conduct personalized tours, understanding the unique needs of each potential resident and tailoring the experience to showcase features that align with their expectations.
• Amazing base pay plus commissions, uncapped commissions, what you put in is what you get out
• Health insurance, cell phone and mileage reimbursement
• Team Member Referral Program
• Critical Illness and Accident Coverage

  Vision Plan

Health and Dependent Day Care Flexible Spending (FSA)

• 40 1(k) Retirement Savings Plan
• Spot Pet Insurance – up to 20% discount for employees

Pay scale $75,000 to 105,000

Equal Opportunity Employer
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