RESIDENCES MANAGER

Gold Media Tech, LLC; Miami, Northern (FL, KY); Hybrid; USD 70,000 - 120,000; Full time

Job summary

Gold Media Tech, LLC is seeking a Residences Manager for a luxury condo-hotel in Miami. You will coordinate owner communications, administrative and financial tracking, and maintenance coordination within an association framework, reporting to the General Manager and collaborating with engineering, legal, and accounting teams.

This role requires strong organization, bilingual English/Spanish communication with owners and residents, and a solid understanding of Florida Chapter 718.

Qualifications

• Active Florida CAM license required at time of application.
• 3+ years in condominium, luxury residential, or hospitality operations with resident/guest-facing responsibility.
• Experience with budgets, invoices, and basic financial tracking.
• Bilingual in English and Spanish (fluent).

Responsibilities

• Manage day-to-day owner and resident communication cycle with luxury-residential service standards.
• Support the property management and leasing-approval process for owner units in accordance with governing documents and Florida law.
• Maintain day-to-day financial tracking for shared components and report to the General Manager.
• Coordinate maintenance, vendors, and capital projects with Engineering, Legal, and Accounting teams.

Skills

Bilingual English and Spanish

Education

Florida CAM license

Tools

Property management software

Hotel PMS

Microsoft Office

Work-order systems

Access-control systems

Job description

• Access-control systems , Hotel PMS , Microsoft Office , Property management software

ABOUT THEIR ORGANIZATION

A leading hospitality and residential management company with a portfolio of properties in South Florida is seeking a Residences Manager to support the residential operations of one of its flagship properties.

The property is a large luxury condo-hotel in Miami, combining hotel accommodations with individually owned residential units. The property operates within a shared environment where hotel operations and the residential condominium association work closely together, requiring strong collaboration, communication, and operational coordination.

POSITION SUMMARY

The Residences Manager supports the day-to-day operations of the unit owner side of the building — owner and resident communication, administrative and financial tracking, and coordination of maintenance, vendors, and building projects. This role executes under the direction of the General Manager, handling routine matters end-to-end and escalating disputes, policy exceptions, and higher-level financial or contractual decisions rather than owning them independently. The Residences Manager works closely with the General Manager, Chief Engineer, legal counsel, and accounting to keep the Association division organized and well documented. This is a hands‑on, detail-driven role well suited to someone building toward a senior residential leadership career.

KEY RESPONSIBILITIES

Owner Relations

• Manage the day-to-day owner and resident communication cycle — inquiries, approvals, move‑in/move‑out scheduling, parking and storage assignments — escalating disputes or policy exceptions to the General Manager
• Serve as a primary point of contact for owners and residents, carrying routine inquiries through to documented resolution with luxury‑residential service standards
• Support the property management and leasing‑approval process for owner units, in accordance with the declaration and applicable Florida law
• Help maintain a proactive owner communication calendar — building updates, capital milestones, seasonal notices

Association Administration & Governance

• Serve as the team’s first point of contact for day‑to‑day Chapter 718 (Florida Statutes) compliance questions, applying regulatory requirements to routine operations and escalating complex or unusual matters to the General Manager or legal counsel
• Support consistent enforcement of building rules and use restrictions, including issuing violation notices and tracking cure periods; elevate to the General Manager and counsel where warranted
• Assist with coordination between legal counsel and the insurance broker on Association matters, as directed by the General Manager
• Prepare and process estoppel certificates, insurance certificates, and lender and title requests
• Maintain day‑to‑day financial tracking for the shared components operation — budget tracking, assessment billing status, collections aging, and delinquency follow‑up — reporting to the General Manager on a regular cadence
• Compile data and documentation to support reserve funding schedules and capital planning for General Manager and leadership review
• Flag financial risk — delinquencies, budget variances, under‑reserved items — to the General Manager as it arises

Building, Maintenance & Capital Projects

• Partner with the Chief Engineer on preventive maintenance, life‑safety systems, common‑element repairs, and after‑hours emergency response
• Conduct regular inspections and follow through on resolution of maintenance issues
• Support contractor coordination, owner communication, access scheduling, and disruption mitigation for building improvement and capital projects
• Track vendor performance and contract renewal dates for owner‑facing services, flagging issues and upcoming renewals for General Manager decision
• Document incidents, insurance claims, water intrusion events, and property damage affecting units or common elements

Leadership & Reporting

• Handle routine owner requests and day‑to‑day resident/owner issues directly; route contract execution, vendor negotiations, and non‑routine decisions to the General Manager for approval
• Deliver a weekly owner operations summary to the General Manager — open items, financial status, capital project progress
• Serve as the on‑site point of contact for routine building and owner matters when the General Manager is unavailable, escalating anything requiring approval
• Support safety, emergency, and hurricane preparedness procedures for the residential population

REQUIREMENTS

Required

• Active Florida Community Association Manager (CAM) license held at the time of application. This is non‑negotiable — candidates who are only in the process of obtaining licensure will not be considered
• Demonstrated, hands‑on working knowledge of Chapter 718, Florida Statutes, and condominium governing documents, with the ability to apply these requirements to day‑to‑day operations. This person will be the team’s first point of contact for day‑to‑day Chapter 718 questions, escalating complex or unusual matters to the General Manager or legal counsel
• 3+ years of experience in condominium, luxury residential, or hospitality operations with direct resident or guest‑facing responsibility
• Comfortable working with budgets, invoices, and basic financial tracking
• Reliable, detail‑oriented, and proactive — flags issues early and follows through without close supervision
• Bilingual in English and Spanish required (fluent written and verbal)

Preferred

• High‑rise or condo‑hotel exposure
• Experience in a condo‑hotel or mixed‑use environment with shared services between an operator and an association
• Comfortable using property management software, hotel PMS, work‑order and access‑control systems, and Microsoft Office

CORE COMPETENCIES

• Ownership & Accountability: Takes ownership of day‑to‑day residential operations and follows through on commitments
• Operational Excellence: Maintains high standards across resident service, compliance, financial administration, and property operations
• Resident Relations: Builds strong, professional relationships with homeowners and understands the needs of a residential ownership environment
• Cross-Functional Collaboration: Works effectively with the General Manager, Engineering, Accounting, Legal, and other internal and external stakeholders
• Communication: Communicates clearly, proactively, and professionally with homeowners, leadership, vendors, and operational teams
• Problem‑Solving: Approaches day‑to‑day issues with sound judgment and a solutions‑oriented mindset, knowing when to elevate
• Organization: Manages competing priorities with strong attention to detail and consistent follow‑through

SUCCESS METRICS

• Working knowledge of the owner database, open violations, pending requests, and active capital project status
• Established communication cadence with owners and residents; backlog of outstanding items triaged and in motion
• Weekly reporting rhythm to the General Manager in place
• Familiarity with governing documents, house rules, and key vendor contracts
• Owner operations running smoothly with consistent service quality and complete documentation
• Reliable support to capital program execution, with accurate owner communication records
• CAM license active; working knowledge of Chapter 718 compliance requirements
• Recognized by owners as a responsive, trustworthy point of contact, and positioned to grow into greater ownership of the role as the portfolio and team expand