Residences Experience Lead

Starwood Hotels; Miami (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Starwood Hotels in Miami is seeking a Residences Supervisor who will lead day-to-day Residences operations, support Front Desk and Housekeeping, and serve as a trusted contact for owners and residents.

You will supervise Front Office and Residences, coordinate VIP arrivals and owner communications, coach team members, and ensure safety, maintenance, and brand standards across residences and shared spaces while upholding the Starwood service culture.

Qualifications

• Experience in hotel/residential operations and front desk coordination.
• Strong leadership and coaching abilities.
• Excellent guest relations and communication skills.

Responsibilities

• Supervise Front Office and Residences operations, ensuring consistent service, operational, and accounting standards.
• Act as the Residences Manager on Duty in their absence and maintain a visible presence in the lobby and at the Front Desk.
• Build strong relationships with owners, residents, brokers, and Exclusive Resorts members while responding promptly to requests and resolving concerns.
• Coordinate VIP arrivals, special requests, owner communications, and resident feedback to deliver a seamless experience.
• Support the Residences Manager with team hiring, training, coaching, scheduling, and performance development.
• Oversee housekeeping operations, including daily assignments, unit inspections, arrivals, turndown, and adherence to brand standards.
• Partner closely with Engineering and Operations to ensure residences and shared spaces are safe, well-maintained, and guest-ready.
• Assist with unit inspections, preventative maintenance, permits, owner documentation, and other Residences projects.
• Support purchasing, invoices, owner communications, website/newsletter updates, and other administrative responsibilities.
• Help uphold the vision, mission, and service standards of 1 Hotels while fostering a culture of engagement, accountability, and exceptional hospitality.

Job description

Starwood Hotels in Miami is seeking a Residences Supervisor who will lead day-to-day Residences operations, support Front Desk and Housekeeping, and serve as a trusted contact for owners and residents.

You will supervise Front Office and Residences, coordinate VIP arrivals and owner communications, coach team members, and ensure safety, maintenance, and brand standards across residences and shared spaces while upholding the Starwood service culture.