Room Service Server

Naples Beach Club, A Four Seasons Resort; Naples (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision insurance

401K with employer matching

Complimentary hotel stays

Employee meals

Tuition reimbursement

Job summary

Naples Beach Club, a Four Seasons Resort, seeks a dedicated Food & Beverage room service associate to deliver exceptional service to our guests. You will be part of the opening team and ensure timely, accurate delivery of orders to guest rooms and service areas.

The role requires clear English communication, a minimum of 1 year in food service, and a commitment to hospitality excellence within a luxury resort environment.

Qualifications

• Average reading, writing, and oral proficiency in the English language.
• Minimum of 1 year in food service or related work preferred.

Responsibilities

• Be part of the opening team.
• Deliver food orders to the guest in-room or at service areas with accuracy and timeliness.
• Greet guests and describe menu items with vivid descriptions of origin, taste, and preparation methods.
• Breakdown, clean and set up room service tables and stations; use mobile tech to update orders.
• Anticipate guest needs, ensure satisfaction, and address concerns promptly.
• Close guest checks accurately and secure payment information.
• Follow Four Seasons’ work rules and collaborate with team members.

Skills

English proficiency

Education

High school education or equivalent

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About The Role

Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.

Essential Functions

What you will do

• Be part of the opening team
• Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
• Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
• Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations. Make proper use of our mobile technology devices and programs.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.

Non-essential Functions

• Take guest orders in the absence of order taker.
• Plate and prepare small food items.

What You Bring

• High school education or equivalent experience
• Average reading, writing, and oral proficiency in the English language.
• Minimum of 1 year in food service or related work preferred.

What We Offer

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel staysaround the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

• https://www.fourseasons.com/careers/
• https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• https://www.facebook.com/FourSeasonsJobs
• https://twitter.com/FourSeasonsJobs

Visa Requirements

US work authorization is required.

Four Seasons is an Equal Opportunity, Affild (continued) Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affild (continued) Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf