Front Desk Supervisor

Naples Beach Club, A Four Seasons Resort; Naples (FL); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer matching

Paid time off

Free hotel stays and discounts

Tuition reimbursement

Job summary

Four Seasons Naples is seeking a Front Desk Supervisor to lead a shift on the Front Desk, greet guests, explain accommodations, and process payments while upholding Four Seasons standards. You will supervise staff, monitor performance, and ensure personalized, high‑touch guest experiences.

Requirements include a high school diploma or equivalent, strong English skills, and at least two years in front office roles with knowledge of Naples.

Qualifications

• High school education or equivalent experience.
• Average reading, writing, and oral proficiency in English.
• Minimum two years of front office or related work experience; knowledge of Naples area preferred.

Responsibilities

• Check in guests efficiently and in a friendly manner, using guest names; ensure requested room type and rate; handle luggage and keys.
• Check out guests, present and settle the bill, process payments.
• Respond to guest requests with hospitality and professionalism; provide information on hotel services and local area.
• Maintain cash handling responsibilities and reconcile shifts.
• Operate computer systems for check-in/check-out, reporting, and room assignments.

Skills

Front desk experience

Guest service

Communication

Education

High school diploma or equivalent

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222‑room hotel all within a 125‑acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully re‑imagined for modern‑day elegance, the resort includes residents‑only facilities and amenities, a luxury spa and state‑of‑the‑art well‑being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‑hole golf course, bowling and movie theater experiences, and an exclusive private club.

About the Role

The Front Desk Supervisor will supervise a given shift within the Front Desk, direct staff and monitor performance of their duties, and will also perform these duties on own: welcome and register hotel guests, explain the accommodations and establish credit or method of payment; check guests out, prepare and explain the bill; and respond to a wide variety of guest requests by accurately assessing the guest needs and providing personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do

• Be part of the opening team.
• Check in guests efficiently and in a friendly manner, using guest names whenever possible. Ensure that each guest is assigned the requested room type and rate. Arrange for luggage to be delivered to the guest room and issue correct keys.
• Check out guests at the end of stay, ascertain satisfaction, collect keys, post late charges and present the bill, and settle the bill accurately through credit card or cash transaction.
• Resolve customer complaints and handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, and assist customers with inquiries about hotel services, hours of operation, key hotel personnel, in‑house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner, interacting in person and by phone.
• Maintain a balanced bank assigned by the hotel, make change, cash checks, exchange foreign currency, and reconcile all transactions at the close of each shift.
• Use a variety of computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co‑workers and supervisors.
• Accept reservations, changes, and cancellations in the absence of Reservations Department Staff; answer guest calls and direct them appropriately in the absence of a Communications Operator.

Non-essential Functions

• Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell Staff, Business Center, and lobby coverage.
• Provide basic trouble‑shooting support for in‑room services such as Internet, TV movies, games, and Web service.
• Work closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

What You Bring

• High school education or equivalent experience.
• Average reading, writing, and oral proficiency in the English language.
• Minimum two years of front office or related work experience preferred; extensive knowledge of Naples and the surrounding areas.

What We Offer

• Lucrative salary.
• Market‑leading benefits package that includes Medical, Dental, Vision and 401(k) with employer matching all starting at 30 days.
• Time‑off plans starting on the day of hire.
• An opportunity to be part of a cohesive team in an inclusive work environment.
• Complimentary and discounted hotel stays around the world.
• Well‑being and mental health initiatives.
• Embracement and promotion of diversity in our workplace.
• Complimentary employee meals and beverages.
• Tuition reimbursement.

Visa Requirements

US work authorization is required.

Equal Opportunity Statement

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is the Law Information poster please visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf.