Residence Life Operations Coordinator

Endicott College Office of Sustainability; Campus (IL); Hybrid; USD 45,000 - 47,000; Full time

Benefits offered by this job

Housing included

Job summary

Endicott College is seeking a Residence Life Operations Coordinator to manage housing and campus programming across the academic year, with a summer emphasis on external overnight programs. This is a full-time, 12-month, live-in position located on the College campus in Beverly, MA.

The role involves supervision of student staff, training, and coordinating event logistics in collaboration with Misselwood Events and Campus Center staff.

Qualifications

• Demonstrated ability to supervise and mentor student staff.
• Experience planning campus events and programs.
• Experience in residential operations and housing management.
• Strong communication with diverse audiences.

Responsibilities

• Manage off-campus leased housing and residential operations during the academic year.
• Support campus programming and training of student staff.
• Lead summer operations and supervise summer student staff.
• Coordinate event logistics and programming for Misselwood events.
• Advise student staff and collaborate with Campus Center staff.
• Oversee summer residential operations and housing readiness.

Skills

Student supervision

Event planning

Residential operations

Customer service

Communication

Collaboration

Team leadership

Crisis response

Job description

We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicott’s seaside locale where employees are an important part of the bustling campus community!

Job Summary

This position combines responsibilities in Residence Life/ Campus Center Operations and Misselwood Events. During the academic year, Residence Life Operations Coordinator (RLOC) reports to the Associate Director and manages off-campus leased housing and residential operations and also supports campus programming. During the summer months, the RLOC reports to the Executive Director, Misselwood Events and partners with the Operations staff to manage external overnight programs. This includes training and supervising student staff and coordinating event logistics. This is a full-time, 12-month, live-in position.

About Endicott College

Endicott College is a vibrant community located on Boston’s North Shore, with a beautiful oceanfront campus in Beverly, Massachusetts. We’re known for combining academic excellence with hands‑on learning, and we take pride in fostering a supportive environment for both students and employees.

Working at Endicott means joining a close-knit campus community where your contributions matter and where collaboration, creativity, and professional growth are valued.

Key Outcomes

60% Residential Community, Student Center Operations, & Summer Event Management

• Foster a safe, inclusive, and developmentally supportive residential community by managing occupancy processes (check‑ins/outs, room changes, roommate agreements, and health and safety inspections).
• Cultivate collaborative partnerships with leasing offices and campus stakeholders to enhance the student experience in college‑leased housing.
• Contribute to departmental operations, including housing selection and break closings, ensuring effective and student‑centered service delivery.
• Recruit, train, supervise, and evaluate student staff (Student Engagement Ambassadors and Late Night LoCa), promoting leadership development, accountability, and inclusive practices.
• Design, implement, and assess late-night and campus programming (~24 programs/semester), applying student development theory and assessment practices to enhance engagement and learning outcomes.
• Oversee weekly campus traditions (e.g., Tuesday Night Trivia), fostering community building and student involvement through collaborative partnerships.
• Advise and support Involvement Assistants in program planning, promotion, and execution, encouraging student leadership and co‑curricular learning.
• Collaborate with Campus Center staff to support event operations, scheduling, and assessment, contributing to a welcoming and inclusive campus environment.
• Supervise summer student staff and coordinate conference/overnight programs, emphasizing customer service, operational excellence, and student staff development.
• Serve as a liaison between student staff and Event Operations leadership to ensure effective communication and seamless program implementation.
• Oversee summer residential operations (e.g., linens, facility readiness, prepping access cards, meal cards, physical keys, and housing sheets), ensuring quality service and operational efficiency.

20%: Student Support, Conduct, & On-Call

• Participate in the professional on-call rotation, responding to student crises and emergencies using sound judgment, ethical decision‑making, and institutional protocols.
• Serve as a student conduct hearing officer, facilitating educational and restorative approaches to accountability in alignment with community standards.
• Support student well‑being and success by addressing concerns with empathy, cultural competence, and appropriate referrals.
• Provide on‑call support for summer residential communities as needed.

20%: Departmental Initiatives, Assessment, & Continuous Improvement

• Advance the residential curriculum and student engagement efforts through intentional programming and collaborative initiatives.
• Utilize assessment strategies to evaluate program effectiveness and inform continuous improvement.
• Research and implement best practices in student engagement, residential education, and summer/overnight programming.
• Develop and refine operational processes related to summer housing, group coordination, and resource management.
• Participate in departmental planning, training, and summer resource meetings to support strategic goals and organizational effectiveness.

Community Engagement

• Be an active participant in the life of the College by attending and supporting key events like Commencement, Homecoming, and other all‑hands‑on‑deck gatherings. Show a spirit of collaboration and community involvement, including volunteering when possible.

Other Duties

• Other duties as assigned

Reporting Structure

Reports to the Associate Director, Residence Life during the academic year and then reports to the Executive Director, Misselwood Events during the summer months. Works under general supervision.

Supervisory Responsibilities

Supervises student workers

Core Competencies

Reliability

able to get the job done, available, and engaged with the job and the Endicott community

Organization

organizes time and resources well so that work is done efficiently and on time

Communication Skills

has clear, effective, and efficient ways of communicating, both orally and in writing

Adaptability

shows a willingness to adopt new ideas and to do things differently

Follow Through

takes ownership of projects and sees them through fruition

Customer Service

The employee anticipates the needs and responds to queries in a timely, competent, and approachable manner

Initiative/Personal Leadership

identifies opportunities for improvement and actively contributes to solutions

Team Player

shows a willingness to collaborate and share information, knowledge, and experience with team members

Knowledge/Skills/Abilities

• Demonstrated ability to build positive relationships with students, colleagues, and external partners.
• Strong verbal and written communication skills across diverse audiences.
• Proven ability to supervise, train, and mentor student staff.
• Effective conflict resolution and problem‑solving skills.
• Ability to manage multiple priorities and adapt in a fast‑paced, hybrid work environment.
• Demonstrated commitment to diversity, equity, and inclusion, with the ability to work effectively with individuals from varied backgrounds.
• Strong customer service orientation and ability to respond to student and client needs with professionalism and care.
• Ability to exercise sound judgment and maintain composure in high‑pressure or emergency situations.
• Access to a car needed to conduct "rounds" and to go off campus in emergencies, if needed
• Ability to work a flexible schedule, nights and weekends included.

Preferred Qualifications

• Experience collaborating across departments and managing campus or external partnerships.
• Strong organizational skills and attention to detail, particularly in managing student-facing processes.
• Experience with event planning, coordination, or campus programming.
• Ability to balance administrative responsibilities with student engagement and support

In compliance with Massachusetts pay transparency law, the annual base salary range for this position is $45,000- 47,000 and housing is included. Endicott College considers factors such as (but not limited to) the scope and responsibilities of the position, relevant work experience, education, specialized skills, internal equity, and external market data when extending an offer. The final salary is determined by the Human Resources Office based on these factors. This range reflects base salary only and does not include benefits or other compensation.