Residence Hall Desk Clerk — Evening/Weekend Concierge

The University of Chicago; Chicago (IL); On-site; USD 24,000 - 25,000; Full time

Job summary

The University of Chicago is seeking a Desk Clerk for Housing and Residence Life Operations. This 32-hour-per-week position handles front desk duties, security, mail, and access control during evenings, overnights, and weekends within 24-hour operations.

Responsibilities include clerical tasks, customer service to residents and staff, and maintaining sign-in records, mail processing, and unit access protocols. A high school diploma and prior customer service experience are required.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• One year of general office or clerical experience required.
• One year experience in a customer service role in a college or university preferred.

Responsibilities

• Perform clerical duties per HRL policy; answer phones, check email, relay information between shifts, and process resident room changes.
• Provide exceptional customer service to residents, staff, and visitors.
• Greet residents, staff and visitors and guide them to services and policies.

Skills

Customer service

Communication (oral/written)

Multitasking

Independence

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Web-based systems

Job description

The University of Chicago is seeking a Desk Clerk for Housing and Residence Life Operations. This 32-hour-per-week position handles front desk duties, security, mail, and access control during evenings, overnights, and weekends within 24-hour operations.

Responsibilities include clerical tasks, customer service to residents and staff, and maintaining sign-in records, mail processing, and unit access protocols. A high school diploma and prior customer service experience are required.