Resident Services Desk Clerk - On-Call

The University of Chicago; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

The University of Chicago is seeking an On-Call Desk Clerk to support Housing and Residence Life Operations. This role works a 9-month schedule and is called in as needed, with 8-hour shifts every two weeks to cover front desk operations and resident needs.

Responsibilities include answering calls, greeting residents and visitors, processing room changes, program information, and maintaining security and sign-in records, while providing courteous service in a busy campus housing environment.

Qualifications

• Education: High school diploma or GED required.
• One year general office or clerical experience required.
• One year experience in a customer service role in a college or university preferred.

Responsibilities

• Answer phone calls and check email during shifts.
• Provide exceptional customer service to residents, staff and visitors.
• Cherfully greet residents, staff and visitors in person or by phone.
• Engage residents and staff as they utilize residence hall amenities.
• Provide information about campus and residence hall policies.
• Receive, record and distribute mail and packages; enter into tracking systems.
• Carry, lift, and move loads up to 49 lbs as needed.
• Maintain security and sign-in/out records; check I.D.s.
• Encode and invalidate campus cards for building room access.
• Coordinate with HRL and Operations for training and onboarding.
• Access on-call system to schedule staff replacements.
• Report maintenance issues and follow up through Facilities Services.

Skills

Customer service

Office/clerical experience

Communication skills

Education

High school diploma or GED

1 year office/clerical experience

1 year customer service in college/university

Tools

Microsoft Word

Excel

Outlook

Job description

The University of Chicago is seeking an On-Call Desk Clerk to support Housing and Residence Life Operations. This role works a 9-month schedule and is called in as needed, with 8-hour shifts every two weeks to cover front desk operations and resident needs.

Responsibilities include answering calls, greeting residents and visitors, processing room changes, program information, and maintaining security and sign-in records, while providing courteous service in a busy campus housing environment.