Residential Front Desk Clerk - Evenings & Weekends

The University of Chicago; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

The University of Chicago is seeking a Desk Clerk for its Housing and Residence Life Operations. This 9-month, 24-hour shift role emphasizes front desk duties, mail handling, and resident support in a university setting.

Responsibilities include answering calls, assisting residents, managing mail, and guiding guests while maintaining security and order across shifts. Requires customer service background and office proficiency.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• One year of general office or clerical experience required.
• One year experience in a customer service role in a college or university preferred.
• Knowledge of general office procedures and practices required.
• Keep records; assemble and organize data, and prepare and submit reports in acceptable formats required.
• Working knowledge of Microsoft Word, Excel, Outlook, and ability to navigate web-based systems required.
• Learn a range of position-related software applications required.

Responsibilities

• Answer phone calls, check email regularly, and communicate information between shifts.
• Provide exceptional customer service to residents, staff, and visitors.
• Greet residents, staff and visitors in person or by phone.
• Engage residents and staff as they use the front desk amenities.
• Provide information about campus and residence hall policies and procedures.
• Receive, record, and distribute mail and packages; enter packages into the distribution system.
• Maintain security, sign-in/out records, and door access controls.
• Assist with supplies and maintain inventory; report maintenance issues.

Skills

Customer service

Communication

Multitasking

Emotional regulation

Professional interactions

Education

High school diploma or GED

General office/clerlical experience

Customer service in college/university setting

Office procedures knowledge

Record keeping & reporting

Microsoft Word, Excel, Outlook proficiency

Software applications literacy

Tools

Microsoft Word

Excel

Outlook

Web-based systems

Job description

The University of Chicago is seeking a Desk Clerk for its Housing and Residence Life Operations. This 9-month, 24-hour shift role emphasizes front desk duties, mail handling, and resident support in a university setting.

Responsibilities include answering calls, assisting residents, managing mail, and guiding guests while maintaining security and order across shifts. Requires customer service background and office proficiency.