Réserve Client Experience & Operations Coordinator

Jacques Marie Mage, Inc; Los Angeles (CA); Presencial; USD 26.000 - 38.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Health Coverage (employee)

401(k) with company match

Life Insurance

Eyewear perks

Employee assistance program

Time Off & holidays

Volunteer opportunities

Descripción de la vacante

Jacques Marie Mage, a Los Angeles luxury eyewear house, seeks an organized intern to support the Réserve program’s daily operations, member relations, and events. You will collaborate across teams in LA to assist launches, inventory, and communications while gaining hands-on experience in luxury retail and collectibles.

The role emphasizes strong attention to detail, English communication, and a passion for luxury goods. On-site in Los Angeles, with exposure to gallery and e-commerce activities.

Formación

• Pursuing or recently completed degree in business, marketing, or a related field.
• Previous internship or work experience in luxury, retail, or e-commerce is required.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication in English.

Responsabilidades

• Support membership operations, onboarding, and data updates.
• Assist with member inquiries, product availability, and order follow-ups.
• Aid in launch prep, sourcing vintage objects, and pricing uploads.
• Maintain inventory trackers and coordinate with warehouse and galleries.
• Prepare and schedule newsletters with brand and e-commerce teams.
• Assist with member events, gifting, and gallery initiatives.
• Help prepare sales reports and improve daily workflows.

Conocimientos

Organizational skills

Attention to detail

English communication

Educación

Business/Marketing degree in progress

Herramientas

Shopify

Klaviyo

NetSuite

Descripción del empleo

About the Company

Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited-edition designer goods specializing in the micro-production of luxury eyewear for a clientele of discerning tastes.
With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, which cleverly reference and beautifully reconfigure the striking individuals, artistic movements, and world events of previous centuries. All JMM eyewear is ethically sourced and produced with the utmost respect for industry partners' environment and wellbeing.

About the Role

As Jacques Marie Mage expands Réserve, its members-only program offering archival eyewear and collectible objects through curated releases and auctions, we are seeking an organized and proactive intern to support the program’s daily operations and development.
Based in Los Angeles and reporting to the Head of Réserve, the intern will work closely with teams across the company to support member relations, product launches, inventory coordination, communications, and events. This is an opportunity to gain hands‑on experience in a growing luxury program that combines commerce, collecting, and personalized service.

Responsibilities

• Membership Support: Assist with membership application reviews, onboarding, and database updates, keeping member information accurate and organized.
• Client Experience: Support member inquiries and personalized requests, including product availability, account access, and order follow-ups, coordinating with internal teams and galleries.
• Launch Preparation & Sourcing: Help prepare curated releases and auctions, including product information, imagery, pricing uploads, and website checks ahead of launch. Assist in sourcing vintage objects for the program.
• Inventory & Fulfillment: Maintain product and inventory trackers and coordinate with warehouse and gallery teams on transfers and packaging.
• Member Communications: Assist with preparing and scheduling newsletters in collaboration with brand, design, and e-commerce teams.
• Events & Gifting: Assist with member events, gifting, and gallery initiatives.
• Reporting & Organization: Help prepare sales reports, maintain project trackers and calendars, and contribute to improvements in daily workflows.

Key Requirements

• Currently pursuing or recently completed a degree in business, marketing, or a related field.
• Previous internship or work experience in luxury, retail, or e-commerce is required.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills in English.
• Ability to deliver a high standard of luxury client service, with discretion and respect for client confidentiality.
• Proficiency in Microsoft Excel, PowerPoint, and Google Sheets. Familiarity with Shopify, Klaviyo, or NetSuite is a plus.
• Ability to manage multiple priorities, work collaboratively with creative teams, and follow through on tasks.
• Interest in luxury goods, eyewear, design, art, or collectible objects.
• Previous experience in client service, retail, e-commerce, or operations is a plus.

Equal Opportunity Statement

Jacques Marie Mage is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

Our Benefits

Jacques Marie Mage provides a comprehensive and thoughtfully designed benefits package for full-time employees. These offerings reflect our commitment to supporting and valuing our team.

• Health Coverage: Medical, dental, and vision plans with up to 100% employer contribution and FSA options.
• Retirement Plan: 401(k) with 4% company match after 90 days.
• Life & Disability Insurance: Company-paid life insurance plus optional long-term disability coverage.
• Eyewear Perks: Access to exclusive seasonal product allowances and discounts.
• Employee Assistance Program: 24/7 confidential support services.
• Additional Benefits: Pet, auto, and home insurance, commuter benefits, identity theft protection.
• Time Off: Major holidays, birthday off, vacation, sick time, and winter break.
• Community Engagement: Volunteer opportunities through the JMM Stewardship Program.