Jewelry Quality Control Specialist

Jacques Marie Mage; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Coverage

Retirement Plan

Life & Disability Insurance

Eyewear Perks

Employee Assistance Program

Additional Benefits

Time Off

Community Engagement

Job summary

Jacques Marie Mage in Los Angeles seeks a Jewelry-Quality Control Specialist to own this category end-to-end at our Downtown Warehouse. This role covers quality control, repairs, and packaging readiness for high-value jewelry.

The ideal candidate combines craftsmanship with strong communication and the judgment to handle precious metals with care and discretion. This on-site position reports to the Senior Director of Operations and requires 2–4 years in luxury jewelry, meticulous attention to

Qualifications

• 2–4 years of experience in luxury goods, specifically jewelry.
• Hands-on experience repairing jewelry or aptitude for fine detail work with precious metals.
• Strong quality control instincts and exceptional attention to detail.
• Demonstrated experience handling high-value or secure inventory with integrity and discretion.
• Strong written and verbal communication skills, with ability to coordinate across global teams and time zones.
• Working knowledge of inventory systems (NetSuite preferred) and proficiency in Excel and Word.
• Physically capable of walking, lifting, bending, and working in a fast-paced environment.
• Proficient in English, with professional email etiquette (Gmail).

Responsibilities

• Category ownership: be the go-to person for all jewelry-related questions in our warehouse.
• Quality control: perform QC on all incoming and outgoing jewelry to meet standards.
• Repairs: repair jewelry as needed.
• Coordinate with external vendors for repairs not possible in-house.
• Ensure packaging for jewelry is stocked and replenishment needs are flagged.
• Collaborate with Supply Chain and internal teams to communicate issues and updates.
• Develop QC standards: inspection checklist, defect library, and pass/fail criteria.
• Track and report defect trends by vendor and product.

Skills

Quality control

Attention to detail

Communication skills

English proficiency

Tools

NetSuite

Microsoft Excel

Microsoft Word

Job description

About the Company

Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited‑edition designer goods specializing in the micro‑production of luxury eyewear for a clientele of discerning tastes. With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, which cleverly reference and beautifully reconfigure the striking individuals, artistic movements, and world events of previous centuries. All JMM eyewear is ethically sourced and produced with the utmost respect for industry partners’ environment and wellbeing.

About the Role

As Jacques Marie Mage expands beyond eyewear into jewelry and leather goods, we are seeking a detail oriented and hands‑on Jewelry‑Quality Control Specialist to own this category end to end at our Los Angeles warehouse. This role is responsible for the full lifecycle of jewelry in the warehouse: from quality control and repairs to packaging readiness, ensuring our newest categories are handled to the same exacting standards as our eyewear. The ideal candidate combines craftsmanship, strong communication skills, and the judgment required to handle high‑value goods with care and discretion. This position is on‑site in our Downtown Warehouse and reports to the Senior Director of Operations.

Responsibilities

• Category ownership: be the go‑to person for all jewelry‑related questions in our warehouse.
• Quality control: perform quality control on all incoming and outgoing jewelry, ensuring every piece meets JMM standards before receipt into stock or shipment to customers and galleries.
• Repairs: repair jewelry as needed.
• Coordinate with external vendors for repairs that cannot be completed in‑house, managing the repair through to completion.
• Ensure packaging for jewelry is always on hand, monitoring stock levels and flagging replenishment needs in advance.
• Work closely with Supply Chain and other internal teams to communicate issues and updates on this category in the warehouse.
• Build the QC standards themselves: a documented inspection checklist per product type, a defect library with photos (what counts as critical vs. minor for a clasp, a solder joint, an edge paint flaw), and pass/fail criteria — so QC survives beyond one person’s eye.
• Track and report defect trends by vendor and product, turning QC from gatekeeping into vendor accountability (defect reports, corrective action requests).

Key Requirements

• 2–4 years of experience in luxury goods, specifically jewelry.
• Hands‑on experience repairing jewelry, or a demonstrated aptitude for fine detail work with precious metals.
• Strong quality control instincts and exceptional attention to detail.
• Demonstrated experience handling high‑value or secure inventory with integrity and discretion.
• Strong written and verbal communication skills, with the ability to coordinate across global teams and time zones.
• Working knowledge of inventory systems (NetSuite preferred) and proficiency in Microsoft Excel and Word, with intermediate overall computer skills.
• Physically capable of completing required tasks such as walking, lifting, bending, and working in a fast‑paced environment.
• Proficient in English, both speaking and writing, with professional email etiquette (Gmail).

Equal Opportunity Statement

Jacques Marie Mage is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equity for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

Benefits

• Health Coverage: Medical, dental, and vision plans with up to 100% employer contribution and FSA options.
• Retirement Plan: 401(k) with 4% company match after 90 days.
• Life & Disability Insurance: Company‑paid life insurance plus optional long‑term disability coverage.
• Eyewear Perks: Access to exclusive seasonal product allowances and discounts.
• Employee Assistance Program: 24/7 confidential support services.
• Additional Benefits: Pet, auto, and home insurance, commuter benefits, identity theft protection.
• Time Off: Major holidays, birthday off, vacation, sick time, and winter break.
• Community Engagement: Volunteer opportunities through the JMM Stewardship Program.