Content Coordinator

The Lodging Company Vacations, Inc.; Tohatchi (NM); On-site; USD 32,000 - 48,000; Full time

Job summary

The Lodging Company Vacations, Inc. is seeking a Sales Agent to deliver outstanding customer service via inbound calls and website leads. You will identify customer needs, upsell available services, and ensure accurate reservations while maintaining detailed records.

Requirements include strong English communication, sales enthusiasm, quick learning, and the ability to adapt in a fast-paced environment. Weekend and holiday shifts may be required.

Qualifications

• Must have high school diploma or equivalent.
• Some college or university training is an asset.
• Courses in computers, languages and communications are an asset.
• Certified Travel Asociate (CTA) or Certified Travel Counselor (CTC) designation is a definite asset.

Responsibilities

• Act as a representative of the Company and upsell and promote all extra services that TLC offers from time to time (e.g., lift tickets, travel insurance, shuttles).
• Respond to calls and emails with efficiency and sales technique.
• Listen to clients and understand their needs.
• Provide reservations and/or booking solutions with a friendly, personalized approach and process payments when required.
• Log information on calls and maintain accurate internal records.
• Transform inquiries into bookings and future business where possible.
• Enter reservations into the system accurately.
• Resolve customer issues, counseling on travel terms and cancellation policies.
• Perform other related duties as assigned by Management.

Skills

Interpersonal skills

Sales passion

Learn fast

Multi-tasking

Time management

Customer service

English proficiency

Second language (asset)

Computer skills

Flexibility with schedule

Organization

Empathy

Education

High school diploma or equivalent

Some college or university training

Computers, languages and communications coursework

CTA or CTC designation (asset)

Job description

Purpose

Reporting to the Reservations Manager, this position is responsible for providing exceptional customer service to all inbound phone calls and website generated leads by actively listening and quickly identifying customer's needs. Since much of the work is done over the phone, agents need to have a pleasant phone voice and a professional but friendly attitude. Agents must be aware of all company policies, rates, events and promotions.

Sales Agent

Reporting to the Reservations Manager, this position is responsible for providing exceptional customer service to all inbound phone calls and website generated leads by actively listening and quickly identifying customer's needs. Since much of the work is done over the phone, agents need to have a pleasant phone voice and a professional but friendly attitude. Agents must be aware of all company policies, rates, events and promotions.

Responsibilities And Accountability

• Act as a representative of the Company and upsell and promote all extra services that TLC offers from time to time. ex. Lift tickets, Travel Insurance, Shuttles, etc.
• Respond to calls and emails while maintaining standards provided and with an appropriate level of efficiency and sales technique.
• Effectively listen to clients and understand their needs.
• Provide appropriate reservations and/or booking solutions with a friendly and personalized approach. Process payments where required.
• Proper logging of information on calls received and maintenance of detailed and accurate internal records.
• Be able to transform telephone and email inquiries about accommodations into bookings and future business where available.
• Process reservations and accurately enter them into the reservation system provided.
• Resolve issues for customers even if they are not their clients.Councel clients on terms and conditions of travel e.g. cancellation policies.
• Perform other related duties assigned by the Management team.

Position Requirements

• Must have strong interpersonal, communication and listening skills.
• Must have a passion for sales. Experience in sales is a definite asset.
• Must be able to learn and adapt quickly in a fast paced environment.
• Able to multi-task with exceptional attention to detail.
• Must have excellent time management skills.
• Previous experience in customer service is required, preferably in hotel reservations or front desk environment.
• Must have an excellent command of the English language.
• A second language is an asset.
• Above average computer skills are required.
• Be flexible with work schedule and shifts which will include weekends and holidays and varying work hours.
• Well organized and have strong decision making abilities.
• Patience and Empathy: Reservation agents might have to deal with confused or irate customers.

Education Requirements

• Must have high school diploma or equivalent.
• Some college or university training is an asset.
• Courses in computers, languages and communications are an asset.
• Certified Travel Asociate (CTA) or Certified Travel Counselor (CTC) designation is a definite asset.