Reservations Team Lead: Elevate Guest Experiences & Revenue

Davidson Hospitality Group; Charleston (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Dental & Vision coverage

Teledoc service

Job summary

The Mills House, a Davidson Hospitality Group property in Charleston, SC, is seeking a Reservations Supervisor to lead our reservations team and ensure seamless guest handling. You will oversee inquiry responses, optimize room occupancy, and maximize revenue while delivering outstanding service.

Ideal candidates bring frontline reservations or front desk experience, proven leadership skills, and a strong understanding of reservation systems and revenue management.

Qualifications

• Experience in reservations or front desk in hospitality preferred.
• Demonstrated supervisory or leadership experience.
• Strong customer service and communication skills.
• Proficient with reservation management systems and software.
• Understanding of revenue management principles.

Responsibilities

• Oversee reservations inquiries and operations.
• Maximize room occupancy and revenue.
• Inspire and motivate reservations team.
• Deliver exceptional customer service.
• Collaborate with other departments to ensure smooth guest experience.

Skills

Reservations experience

Supervisory leadership

Customer service

Communication skills

Organization & time mgmt

Reservation software

Revenue management knowledge

Data entry accuracy

Job description

The Mills House, a Davidson Hospitality Group property in Charleston, SC, is seeking a Reservations Supervisor to lead our reservations team and ensure seamless guest handling. You will oversee inquiry responses, optimize room occupancy, and maximize revenue while delivering outstanding service.

Ideal candidates bring frontline reservations or front desk experience, proven leadership skills, and a strong understanding of reservation systems and revenue management.