Reservations Supervisor - Lead Guest Experience & Revenue

The Mills House; Charleston (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Mills House in Charleston, SC is seeking a Reservations Supervisor to lead our reservations team and ensure seamless guest experiences. You will oversee inquiries, maximize occupancy and revenue, and coach staff to deliver exceptional service in a historic, upscale setting.

Join a dynamic, collaborative environment with ongoing training, growth opportunities, and a supportive work culture. This role offers competitive compensation and a path for career advancement within Davidson Hospitality

Qualifications

• Previous experience in a reservations or front desk role within the hospitality industry preferred.
• Proven experience in a supervisory or leadership position.
• Strong customer service and communication skills.
• Excellent organizational and time management abilities.
• Proficiency in reservation management systems and software.
• Knowledge of revenue management principles.
• Attention to detail and accuracy in data entry.

Responsibilities

• Oversee all aspects of the reservations department and inquiries.
• Maximize room occupancy and revenue through optimal strategies.
• Lead and motivate the reservations team to deliver outstanding guest service.

Skills

Customer service

Communication

Leadership

Organizational skills

Revenue management

Tools

Reservation software

Job description

The Mills House in Charleston, SC is seeking a Reservations Supervisor to lead our reservations team and ensure seamless guest experiences. You will oversee inquiries, maximize occupancy and revenue, and coach staff to deliver exceptional service in a historic, upscale setting.

Join a dynamic, collaborative environment with ongoing training, growth opportunities, and a supportive work culture. This role offers competitive compensation and a path for career advancement within Davidson Hospitality