Reservations Supervisor

Davidson Hospitality Group; Charleston (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Dental & Vision coverage

Teledoc service

Job summary

The Mills House, a Davidson Hospitality Group property in Charleston, SC, is seeking a Reservations Supervisor to lead our reservations team and ensure seamless guest handling. You will oversee inquiry responses, optimize room occupancy, and maximize revenue while delivering outstanding service.

Ideal candidates bring frontline reservations or front desk experience, proven leadership skills, and a strong understanding of reservation systems and revenue management.

Qualifications

• Experience in reservations or front desk in hospitality preferred.
• Demonstrated supervisory or leadership experience.
• Strong customer service and communication skills.
• Proficient with reservation management systems and software.
• Understanding of revenue management principles.

Responsibilities

• Oversee reservations inquiries and operations.
• Maximize room occupancy and revenue.
• Inspire and motivate reservations team.
• Deliver exceptional customer service.
• Collaborate with other departments to ensure smooth guest experience.

Skills

Reservations experience

Supervisory leadership

Customer service

Communication skills

Organization & time mgmt

Reservation software

Revenue management knowledge

Data entry accuracy

Job description

Property Description

The Mills House offers an exciting opportunity for job applicants looking to be a part of a historic and prestigious hospitality team. Located in the heart of Charleston, South Carolina, our hotel boasts a rich heritage and timeless elegance, providing a unique and upscale experience for our guests. As a team member, you will have the chance to work in a dynamic and vibrant environment, providing exceptional service and creating memorable moments for our guests. With opportunities for career growth, ongoing training, and a supportive work culture, The Mills House is the perfect place to elevate your hospitality career. Join our team of dedicated professionals and contribute to the legacy of our iconic hotel in the charming city of Charleston. #MillsHouse #CharlestonJobs #HospitalityCareers #HotelJobs #TeamMillsHouse #SouthernHospitality

Overview

Calling all passionate and detail-oriented individuals! Join our exceptional team as a Reservations Supervisor and be at the forefront of creating unforgettable guest experiences. We are seeking an enthusiastic and results-driven professional to lead our reservations team and ensure seamless operations.

As a Reservations Supervisor, you will oversee all aspects of our reservations department, from managing reservations inquiries to maximizing room occupancy and revenue. With your high energy and dedication, you'll inspire and motivate our team to deliver exceptional customer service and drive guest satisfaction.

Join our thriving establishment and be part of a supportive and collaborative work environment that recognizes and rewards your achievements. We offer competitive compensation, growth opportunities, and a vibrant workplace where you can make a significant impact.

If you have a passion for hospitality, excellent communication skills, and a knack for problem-solving,

Qualifications

• Previous experience in a reservations or front desk role within the hospitality industry preferred
• Proven experience in a supervisory or leadership position
• Strong customer service and communication skills
• Excellent organizational and time management abilities
• Proficiency in reservation management systems and software
• Knowledge of revenue management principles
• Attention to detail and accuracy in data entry

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.