Reservations Supervisor - Lead Team, Park Pass & Housing

Vail Resorts; Wyoming; On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Paid Sick time

Paid PTO

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional开发

Job summary

Grand Teton Lodge Company is seeking a Reservations Supervisor to oversee the Reservations Department, supervise and train agents, and ensure accurate work in our property management system, especially for Group and Tour clients.

Role requires leading guest service standards, collaborating with Front Office, sales, and marketing, and coordinating room blocks and activities. Starting wage ranges from $43,888 to $57,797 per year with year-round full-time employment.

Qualifications

• High School Diploma or equivalent.
• 1-2 years’ experience in hotel front office or reservations department.
• Fluent in spoken and written English.

Responsibilities

• Assist in supervising, training, coaching and scheduling of reservations agents.
• Uphold guest service standard of the Reservations Department, coaching staff as necessary to ensure guest satisfaction.
• Help Front Office Manager ensure accuracy of resort’s property management system, with a focus on Group and Tour business segments.
• Maintain accuracy of Group and Tour accounts in resort’s property management system and other booking systems.
• Train and oversee seasonal Sales & Marketing Coordinator as it relates to inputting and maintaining non-key account Tour rooming lists.
• Enter group activities and update counts; coordinate with internal teams on in-season execution.
• Take guest calls providing information on availability, room types, rates, facilities and local attractions.

Skills

Data Entry

Typing Skills

Microsoft Office

Office365

English proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Visual One

Delphi

Job description

Grand Teton Lodge Company is seeking a Reservations Supervisor to oversee the Reservations Department, supervise and train agents, and ensure accurate work in our property management system, especially for Group and Tour clients.

Role requires leading guest service standards, collaborating with Front Office, sales, and marketing, and coordinating room blocks and activities. Starting wage ranges from $43,888 to $57,797 per year with year-round full-time employment.