Reservations Specialist - Luxury Resort Sales & Service

Four Seasons; Las Vegas (NV); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Excellent Training and Development

Employee Discount for stays

Complimentary Employee Meals

Complimentary Employee Parking

Job summary

Four Seasons Las Vegas is seeking a Reservations Agent to sell the resort and provide information to prospective guests, capturing sales from incoming calls and coordinating details of each reservation to ensure the guest’s satisfaction.

The Reservations Agent should be an experienced customer service professional with excellent phone skills, the ability to multitask, and a passion for service and hospitality. A flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• Experience in customer service with strong phone skills.
• Ability to multitask across multiple reservations and systems.
• Willingness to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Sell the resort to prospective guests via phone and provide information to convert inquiries into reservations.
• Coordinate reservation details to ensure guest satisfaction, using computer systems and phone communications.
• Be a willing team player and communicate effectively with guests and colleagues.

Skills

Customer service

Phone skills

Multitasking

Job description

Four Seasons Las Vegas is seeking a Reservations Agent to sell the resort and provide information to prospective guests, capturing sales from incoming calls and coordinating details of each reservation to ensure the guest’s satisfaction.

The Reservations Agent should be an experienced customer service professional with excellent phone skills, the ability to multitask, and a passion for service and hospitality. A flexible schedule including evenings, weekends, and holidays is required.