Reservations Specialist – Elevate Guest Experience & Revenue

Costa Navarino; Ohio; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Private Medical Plan

Accommodation nearby

Meals on-site

Uniform & Laundry Service

Job summary

Costa Navarino is offering a role as a Cluster Agent, Reservations, to join our team. You will manage guest reservations and enquiries across Costa Navarino properties, delivering exceptional service while maximizing revenue opportunities.

Responsibilities include handling bookings, providing information on rates and services, and coordinating with operations to ensure a seamless guest experience. Fluency in Greek and English is required, with flexibility to work shifts.

Qualifications

• Degree or diploma in Hospitality, Tourism, Business Administration or a related field.
• Previous experience in Reservations, Front Office, Sales or Customer Service will be considered an advantage.
• Strong customer service, communication, organisational and sales skills.
• Proficiency in Microsoft Office. Experience with Opera PMS will be considered an advantage.

Responsibilities

• Manage golf, travel agency and individual reservations, including amendments, cancellations, no-shows and special requests.
• Provide accurate information on accommodation, rates, packages, facilities and services.
• Maximize revenue through reservation conversion, upselling and promotion of resort experiences.
• Manage bookings across distribution channels, ensuring correct rates and booking conditions.
• Maintain accurate reservation records, guest profiles and payment documentation.
• Respond to guest and partner enquiries by email and phone in a professional and timely manner.

Skills

Customer service

Communication

Sales

MS Office

Teamwork

Greek/English

Education

Hospitality degree

Tools

Opera PMS

Job description

Costa Navarino is offering a role as a Cluster Agent, Reservations, to join our team. You will manage guest reservations and enquiries across Costa Navarino properties, delivering exceptional service while maximizing revenue opportunities.

Responsibilities include handling bookings, providing information on rates and services, and coordinating with operations to ensure a seamless guest experience. Fluency in Greek and English is required, with flexibility to work shifts.