Reservations Controller: Data-Driven Guest Experience

Costa Navarino; Kentucky; On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Private medical plan

Training & development

International work environment

Wellness platform

Hotel discounts

Job summary

Costa Navarino in Messinia, Greece is seeking a Reservations Controller to join our team, reporting to the Director of Reservations. The role ensures accuracy of reservation data, validates market, source and rate codes, and maintains high standards of guest communication.

You will audit daily bookings, manage guest profiles, monitor rate changes, and coordinate with Finance on commissions. Proficiency in Opera PMS and Microsoft Office is essential to deliver concierge-level service.

Qualifications

• Advanced use of Opera PMS and Microsoft Office.
• Excellent English and local language communication skills.
• Strong analytical mindset and problem-solving abilities.

Responsibilities

• Perform daily audits of new bookings to validate Market, Source and Rate codes and ensure reservation data accuracy.
• Examine OTA deliveries and ensure all relevant booking information is correctly transferred and maintained.
• Maintain accurate guest profiles and reservation data, including identifying and merging duplicate profiles.
• Verify deposits, guarantees, cancellation and payment policies, ensuring they are correctly applied.
• Monitor rate changes and ensure PMS rates are aligned with Revenue Strategy.
• Audit reservation calls and email communication to ensure high standards of hospitality, accuracy and upselling.
• Review arrival lists 10-15 days prior to check-in and ensure guest preferences and details are recorded.
• Perform reservation balancing and reconciliation between Opera and MARSHA, while monitoring inventory accuracy and availability.

Skills

Attention to detail

Strong communication

Analytical mindset

Problem solving

Tools

Opera PMS

Microsoft Office

Job description

Costa Navarino in Messinia, Greece is seeking a Reservations Controller to join our team, reporting to the Director of Reservations. The role ensures accuracy of reservation data, validates market, source and rate codes, and maintains high standards of guest communication.

You will audit daily bookings, manage guest profiles, monitor rate changes, and coordinate with Finance on commissions. Proficiency in Opera PMS and Microsoft Office is essential to deliver concierge-level service.