Reservations Specialist

Catalystcareernetwork; Virginia Beach (VA); A distancia; USD 19.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible remote work environment

Training and ongoing support

Access to reservation resources

Descripción de la vacante

Catalystcareernetwork is seeking a detail-oriented Reservations Specialist for a remote role in the United States. You will assist clients researching, coordinating, and managing travel reservations, communicating via phone, email, and online platforms, and maintaining organized records.

The ideal candidate is customer-focused, enjoys helping people, and can work independently in an online environment. Training and ongoing support are provided to help you excel in this role.

Formación

• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Customer-focused and service-oriented.
• Comfortable researching and comparing multiple options.
• Ability to manage multiple requests and priorities.
• Basic computer and internet proficiency.
• Comfortable communicating by phone, email, and online platforms.
• Ability to work independently in a remote environment.
• Reliable internet access.
• Previous experience in customer service, hospitality, reservations, or a related field is helpful but not required.

Responsabilidades

• Assist clients with reservation inquiries and booking requests.
• Research accommodations, cruises, transportation, activities, and other travel options.
• Provide clients with accurate information regarding availability, pricing, policies, and reservation details.
• Coordinate booking details with travel suppliers and service providers.
• Respond to client questions via phone, email, and online communication.
• Maintain organized and accurate reservation records.
• Assist with reservation changes, updates, and special requests.
• Follow up with clients before and after bookings as needed.
• Provide professional and responsive customer service throughout the reservation process.
• Participate in ongoing training and stay informed about booking resources and supplier options.

Conocimientos

Communication

Attention to detail

Customer-focused

Researching options

Multitasking

Computer proficiency

Independent work

Reliable internet

Customer service experience

Descripción del empleo

We are seeking an organized, customer-focused Reservations Specialist to assist clients with researching, coordinating, and managing travel reservations.

In this remote role, you will communicate with clients to understand their needs, research available options, provide reservation information, and assist throughout the booking process. The ideal candidate is detail-oriented, enjoys helping people, and is comfortable working independently in an online environment.

Key Responsibilities

• Assist clients with reservation inquiries and booking requests
• Research accommodations, cruises, transportation, activities, and other travel options
• Provide clients with accurate information regarding availability, pricing, policies, and reservation details
• Coordinate booking details with travel suppliers and service providers
• Respond to client questions via phone, email, and online communication
• Maintain organized and accurate reservation records
• Assist with reservation changes, updates, and special requests
• Follow up with clients before and after bookings as needed
• Provide professional and responsive customer service throughout the reservation process
• Participate in ongoing training and stay informed about booking resources and supplier options

Qualifications

• Strong communication and interpersonal skills
• Excellent attention to detail and organizational abilities
• Customer-focused and service-oriented
• Comfortable researching and comparing multiple options
• Ability to manage multiple requests and priorities
• Basic computer and internet proficiency
• Comfortable communicating by phone, email, and online platforms
• Ability to work independently in a remote environment
• Reliable internet access
• Previous experience in customer service, hospitality, reservations, or a related field is helpful but not required

What You'll Gain

• Flexible remote work environment
• Training and ongoing support
• Access to reservation and booking resources
• Opportunity to develop valuable customer service and reservation skills
• Exposure to the travel and hospitality industry
• Supportive and collaborative team environment
• Opportunities for continued learning and professional development

Position Details

This is a remote opportunity with flexible scheduling. Specific responsibilities, scheduling expectations, compensation structure, and position requirements will be clearly communicated to qualified applicants during the selection process.

We are looking for dependable, motivated individuals who enjoy providing excellent service, staying organized, and helping clients create smooth and positive reservation experiences.